Job Overview

The Field Application Engineer will work directly with customers providing technical support and commissioning of EIG products and software.

Ideal candidate would be located in the California (greater San Diego), Utah or Arizona. Position requires ability to travel on short notice more than 50% of the time.  Must have valid driver's license and clean driving record.

The salary range for this role is $120,000 - $130,000 annually depending on experience and also offers a competitive benefits package.

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A Day In The Life

• Performing installation and commissioning of power quality and energy meters at customer sites, ensuring that it functions correctly and meets the operational standards specified.
• Performing routine maintenance and diagnosing problems with equipment. Assist in repairing or replacing faulty parts and ensuring that the equipment is operational again in a timely manner.
• Providing remote & on-site technical support to customers, troubleshooting issues as they arise, and resolving them directly or advising them on the necessary steps to fix them.
• Training customers in the use of EIG equipment safely and effectively, often providing hands-on training and detailed operational manuals.
• Writing service reports and documentation of repairs and maintenance for company records and compliance purposes. This also includes updating service logs and maintaining records of customer interactions.
• Ensuring all work complies with industry standards and safety regulations. This includes maintaining a safe work environment and using appropriate personal protective equipment.
• Providing feedback to the product development teams based on customer interactions and issues faced in the field. This can help in improving product design and functionality.
• Available to respond to emergency service calls, often required travel at short notice and working outside of normal business hours.

What will help you thrive in this role?

• B.S. in Electrical Engineering, Electrical Engineering Technology or related field (required)
• 3+ years of experience in related industries.
• Good understanding of industry standard communication protocols with an emphasis on Modbus, IEC 61850, DNP and BACnet.
• Knowledge of software, integration and automation, industrial controls, PLCs, and industry SCADA practices is an asset.
• Strong understanding of the power systems, metering applications industry practices and electrical equipment being serviced.
• Excellent analytical skills to diagnose issues and determine the best way to fix them.
• Ability to communicate effectively with customers, explaining complex technical issues in a way that non-experts can understand.
• Strong interpersonal skills and a customer-oriented approach to ensure customer satisfaction and build long-term relationships.

Position requires approximately up to 70% domestic travel to client sites. 

Must have a valid driver’s license and clean driving record.