Mexico HR Operational Services Specialist

Position Overview

As part of the HR Operations Service Center, the Employee Central (EC) Services Representative will support HR, business and functional leaders and employees across Mexico and possibly US and other countries. The position is responsible for efficiently and accurately handling a variety of HR transactions and providing excellent customer service support to the organization. This role will offer cross-training into other areas of the HR Operations Service Center to support key functions such as: Payroll, Benefits, Compensation, Recruitment, Learning & Development, Compliance and related HR functions.

The position reports into the Mexico HR Operational Services Lead located in Tijuana, Mexico.

Duties and Responsibilities

• Responsible for efficiently and accurately entering HR transactions into Successfactors (Employee Central HR Database) and other HR systems as required
• Maintain and validate employee data transactions and supporting documentation for Mexico
• Become familiar with the functionality of the various HR systems and modules necessary to assist the Service Center in maintaining up to date, accurate records on all employees
• Work as a key Team Member within HR Operational Services to identify areas for improvement, document and communicate suggestions to the Team, and implement approved improvements
• Work with all teammates across HR (HR Business Partners, Centers of Excellence and HR Operational Services) to create and manage effective relationships and build relationships company-wide to create a positive and efficient workplace
• The ability to maintain strict confidentiality of employee data and transactions
• Responds to general inquiries concerning transition activities in accordance with established policies and procedures
• May provide assistance with HR Service Center projects, as needed, to support other departments
• Timely resolution of escalations through the service process / strong employee communication skills.

Skills and Experience

• A college degree in Business, HR or a related field preferred
• English advanced level, must be able to communicate orally and via email 
• Previous HR systems support experience (SuccessFactors strongly preferred)
• Exceptional reporting and alpha/numeric data entry accuracy is preferred 
• Must be proficient in Excel and Word
• Ability to manage multiple priorities
• Proven organizational skills with a high attention to detail