Vice President, Account Management

Job Overview

VP, Account Management (remote)

The Vice President of Account Management develops strategies and initiatives to ensure customer retention and leads the teams responsible for maintaining, growing, and strengthening relationships with critical end users. This role develops consistent account-management practices, aligns cross-functional resources with customer needs, and drives existing customer retention and expansion, customer satisfaction, revenue growth, and market leadership across the full product and services portfolio.

This position will be on a team of 15 people, 7 will be direct reports. 

Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $190,000 - $230,000 per year. This position offers a competitive salary and benefits package. 

A Day In The Life

• Lead and develop account management and customer relationship teams across Electric, Water and Gas markets, establishing consistent practices and a client-focused culture.
• Partner with Commercial Excellence to develop and execute a consistent account planning process, including annual sales, marketing, and strategic account plans with clear objectives, actions, owners, growth priorities, and measures of success.
• Achieve sales targets, strengthen market position, and deliver year-over-year growth through actionable territory and customer strategies that balance near-term opportunities with long-term business development.
• Build executive-level relationships with critical end users; lead client meetings, business reviews, audits, presentations, and the resolution of escalated issues.
• Drive existing customer retention and expansion by identifying new revenue opportunities, increasing share of wallet, and growing adoption across the full product and services portfolio.
• Collaborate with business leaders, Product Management, Marketing, Pricing, Customer Service, field sales, and support teams to align resources and solutions with customer needs.
• Develop pricing, merchandising, proposal, and quotation strategies in partnership with relevant cross-functional teams.
• Consolidate customer concerns, initiatives, and Voice of the Customer insights, and communicate priorities to internal teams to inform product, service, commercialization, and go-to-market decisions.
• Recommend and implement sales programs, product presentations, demonstrations, and training that communicate company capabilities and support customer adoption.
• Represent Hubbell at major trade shows, industry conferences, and other strategic market events to strengthen customer relationships, promote company capabilities, and identify growth opportunities.
• Maintain accurate customer data, opportunity pipelines, and forecasts in internal CRM systems to support sales planning, quota setting, production planning, and manufacturing schedules.
• Prepare and present budgets, performance reviews, market reports, account plans, forecasts, and project updates to senior leadership.
• Support contract negotiations, customer credit establishment, receivables collection, and other commercial activities necessary to sustain healthy account performance.
• Manage major accounts and customer relationship resources, mentor team members, and establish clear performance expectations and accountability.

What will help you thrive in this role?

• Bachelor’s degree in Business, Engineering, Communications, or a related field preferred.
• 10+ years of experience in electric, gas, and/or water markets preferred.
• 10+ years of experience managing large, complex accounts and account teams preferred.
• Extensive industry sales experience and a strong understanding of procurement channels, value drivers, and processes.
• Proven success developing and executing integrated sales, marketing, and market-development plans that increase revenue and market position.
• Expertise in sales planning, project tracking, strategy development, and translating strategy into timely tactical execution.
• Strong written, verbal, interpersonal, and relationship-building skills across diverse customer groups.
• Excellent problem-solving, analytical, organizational, and time-management skills, with the ability to resolve issues promptly.
• Strategic, practical, self-motivated, team-oriented, and results-driven, with a strong focus on financial objectives.
• Proficiency in Microsoft Office, Salesforce, and Power BI.
• Ability to travel up to 75%, primarily within the continental United States.