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Order & Revenue Management Specialist - St. Louis, MO

Date: Nov 19, 2021

Location: St. Louis, MO, US, 61346

Company: Hubbell Incorporated

Brand Overview

Posting Address

#LI-SL1

Position Overview

This position leads select operational components of several customers, acting as the point of contact for all service matters related to the customer and internal controls. Responsible for 3 major facets of activity: Order Management, Contract analysis and SOX compliance for order entry.

Additional responsibilities include, but not limited to, compiling services data for order entry and for preparing order transactions for billing in JD Edwards ERP system. Effectively communicate to and coordinate activities with customers, vendors, internal project managers and finance personnel to obtain vital information and provide updates.

 

Duties and Responsibilities

Order Management Activity

  • Verify customers’ purchase orders against Aclara source documents, i.e., contract/quotation/price list; verify Aclara source documents are properly approved. Obtain vital documentation and resolve any discrepancies.
  • Review PO data for compliance with SOX requirements, including FOB shipping terms, payment terms, and other data critical to appropriate revenue recognition as needed. Resolve differences between PO and customer master data in JDE.
  • Validate and enter orders within prescribed time frames per standard operating procedure including, but not limited to equipment, professional services, no-charge sales orders, including application of appropriate coding to achieve reporting objectives.
  • Review Applicable Contract Exhibits to ensure all legal documents related to projects have been provided, are complete, accurate and all necessary approvals obtained.
  • Analyze completed Contracts to resolve unique specifications as defined in the deal, such as Milestones on SOW, invoicing requirements, delivery schedules, etc.
  • Ensure compliance with customer purchase order/quote requirements for shipping and invoicing.
  • Ensures billable transactions properly supported are priced accurately and reflect accurate shipping terms to achieve revenue goals and follow SOX requirements.
  • Enter assets and billable cases into Salesforce. Handle and pursue resolution of delinquent billable cases with Technical Services, Account or Project Manager, as needed.
  • Lead order changes, expedite as needed and connect with customers; advance line status for billing, as applicable.
  • Proactively monitor work cases in Salesforce or other systems; adjust complete/billing dates and connect with stakeholders.
  • Coordinate with Sales/Project Managers to ensure service and 3rd party product line items are properly recorded, updated, supported and invoiced promptly to record revenue in appropriate periods when work has been completed or product is shipped.
  • Provide order-related communication to partners (customers, Aclara Sales Directors, Account Owners, Project Managers, Product and Financial Management) through the order life cycle.
  • Assist in resolving sales tax issues.
  • Address internal and customer order inquiries and issues.
  • Key liaison with Customers as well as Internal Aclara departments (Sales, Legal, Operations, etc)
  • Data Compilation and Report Writing
  • Assist with data gathering and PwC Audits

Post Shipment Activity

  • Handle all aspects for the post shipment activity including, but not limited to, shipment verification of materials and investigation/resolution of shortages, damages, incomplete services and claims.
  • Assist in resolution of claims and incorrect invoices; prepare and obtain support and approvals for credits as applicable.
  • Issue Return Material Authorization as needed.

 

Skills and Experience

Required:

  • Minimum of an Associate degree or 5 years of equivalent post-secondary experience in Business, Administration or related field.
  • Minimum of 7 years customer service experience.
  • Sophisticated/Expert Excel skills.
  • Strong attention to detail.
  • Interpersonal skills.
  • Sophisticated Microsoft Office skills.
  • Excellent oral and written communication skills.
  • Strong analytical, problem solving, and decision-making skills.
  • Ability to acquire a basic understanding of electrical and mechanical equipment, communications devices, software and contracts.
  • Ability to interpret purchase orders, quotes and contracts to comprehend specific customer requirements.
  • Ability to adapt quickly to a high level of change.
  • Excellent time management, organization, and prioritization skills.
  • Self-motivated and determined with a proactive demeanor.

Preferred:

  • A Bachelor’s degree in Business Administration, Finance, Data Analytics or a related field.
  • Experience in the utility industry.
  • JD Edwards enterprise systems experience and knowledge.
  • Data Access Studio (DAS) Reports Now
  • Salesforce or CRM system experience and knowledge.
  • Experience supporting multi-faceted projects.

Education

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