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Director, Technical Support - St. Louis, MO

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Date: May 27, 2026

Location: St. Louis, MO, US, 63146

Company: Hubbell Incorporated

Job Overview

The Director of Technical Support leads the execution and continuous improvement of the technical support strategy to deliver high‑quality, consistent customer experiences that strengthen brand loyalty and drive revenue growth. This role is accountable for translating business and customer needs into scalable, efficient support operations by building strong relationships with customers, vendors, and cross‑functional teams; optimizing processes; and leveraging data to improve performance against service and satisfaction metrics. The Director also develops and leads a high‑performing organization by setting clear expectations, driving continuous improvement, and fostering an engaging culture that attracts, motivates, and retains top talent while enabling teams to deliver exceptional customer outcomes.

A Day In The Life

  • Leads and develops the Technical Support organization, establishing a culture of accountability, continuous improvement, and customer advocacy.
  • Translates support strategy into executable plans and initiatives that consistently meet or exceed customer expectations, driving increased satisfaction, retention, and loyalty.
  • Is a key contributor to the business unit team interacting frequently with cross-functional teams including Sales, Client Relations, Engineering, Software, Product and Project management.
  • Establishes, monitors, and drives performance against defined service and operational KPIs, ensuring targets are consistently achieved or exceeded.
  • Meets with customers as needed to manage escalations, resolve complex issues, and restore customer confidence.
  • Attracts, hires, and develops top talent through effective onboarding, training, coaching, mentoring, and performance management.
  • Assists in developing an annual business plan to incorporate technical support needs to meet fiscal objectives.

What will help you thrive in this role?

  • At least one or more of the following:
    • A bachelor's degree in engineering or business-related subject.
    • Minimum of 10 years’ experience in a variety of customer-facing roles.
  • Demonstrated ability to competing priorities, make sound decisions, and deliver results.
  • Proven experience engaging directly with customers in face‑to‑face settings, including active listening, problem resolution, and executive‑level communication that drives positive outcomes.
  • Strong interpersonal and leadership skills, including the ability to influence, present, and collaborate effectively with stakeholders across technical and non‑technical functions and at all organizational levels.
  • Working knowledge of Aclara/Hubbell products or the ability to quickly develop deep product and domain expertise.
  • Experience using Salesforce Service Cloud, including case management, reporting, and dashboard development to drive support performance and insights.
  • Willingness and ability to travel up to 20% to customer sites, trade shows, and other business locations as required.

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Utility Solutions 

 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

 

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

 


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Job Segment: Technical Support, Cloud, Telecom, Telecommunications, Project Manager, Technology