Field Service Technician - (Northern Texas) - Remote

Date: Jun 1, 2024

Location: Solon, OH, US, 44139

Company: Hubbell Incorporated

Job Overview

The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supporting Aclara’s HeadEnd Controller (AclaraONE), Data Collectors (DCU) & client meter endpoints (MTUs). The Field Technician is responsible for meeting all contractual service level agreements for the work they are assigned. The Field Technician will provide timely support and resolution to our customers’ support requests. The Field Technician will work directly and communicate with the customer in person to adhere to project schedule, hear their concerns and build a strong relationship.
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A Day In The Life

  • Install, troubleshoot and perform maintenance on Data Collection Units (DCU)
  • Ability to climb vertical ladders, some in excess of 150ft.
  • Ability to work outside in all-weather elements.
  • Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). The technician will, at times, work directly with wireless carrier or Aclara Technical Support to resolve communication or backhaul issues.
  • Troubleshoot / verify equipment installations in the field. This will include working closely with the customer and visiting commercial and residential properties.
  • Work closely with Technical Support, Engineering, Account & Project Management and Customer Contacts.
  • Generate Field/DCU procedures for troubleshooting and equipment diagnosis.
  • Ensure compliance with Service Level Agreements through timely response and resolution.
  • Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system. This includes creating and uploading field reports upon the completion of job assignment.
  • Follow all safety guidelines and complete specified safety and product training including Department of Transportation (DOT) Certification, Confined Space Entry, Fall Protection, DOT Vehicle Safety Checks, etc.

What will help you thrive in this role?

  • Produce reports for installation and maintenance issues.
  • Utilize software applications to record and upload data from the field pertaining to installation, repair, inspection of equipment.
  • Coordinate and communicate design deficiencies, customer concerns and quality problems to supervisor and relevant departments.
  • Maintain a high level of expertise through continued training.
  • Work with Aclara Field Services Manager and Project Management to create an efficient project work plan.
  • Utilize specialized proprietary software and hardware as provided to accomplish tasks.
  • Minimum of a High school diploma or equivalent.
  • 3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
  • Demonstrated technical and mechanical aptitude.
  • Ability to manage and organize personal and professional schedule.
  • Ability to meet deadlines and thrive in a constantly changing work environment.
  • Ability to operate and maintain current smartphone free of mechanical defects.
  • Ability to handle multiple tasks and work independently while following field procedures.
  • Intermediate knowledge of Microsoft Office Software Suite.
  • Solid command of the English language and its proper use.
  • Advanced written and verbal communication skills.
  • Outgoing, personable, and enjoy working directly with customers and coworkers.
  • Self-motivated and able to work effectively alone as well as part of a team.
  • Ability to communicate detailed technical information to an audience with various levels of technical understanding.
  • Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy, in addition to the below: 
  • Maximum of 1 moving violation in the last three years in combination with one at fault accident.
  • Maximum of 2 moving violations in the last 3 years with no at fault accidents.
  • Maximum of 2 at fault accidents in the last 3 years with no moving violations.

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Utility Solutions 

 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Cleveland

Job Segment: CRM, Field Service, Maintenance, Project Manager, Technical Support, Technology, Manufacturing