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Premise Inside Sales Supervisor

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Date: Jun 26, 2026

Location: Shelton, CT, US, 06484-4300

Company: Hubbell Incorporated

Job Overview

Provide leadership, direction, and operational oversight to the Premise Inside Sales Account Management team to ensure timely, accurate, and high-quality support of customer inquiries, quotations, order processing, and technical assistance.

This role is specifically tailored to support the Premise Inside Sales team, ensuring alignment with product lines, customer expectations, and sales strategies within the Datacom business unit.

The Supervisor works in close partnership with the Manager of Customer Service to align service levels, resolve escalations, improve processes, and ensure a seamless customer experience across sales and service functions.

The Supervisor is responsible for driving team performance, fostering a high-performance culture, and ensuring effective coordination between inside sales, field sales, operations, and customer service to maximize customer satisfaction, sales growth, and profitability.

A Day In The Life

  • Lead, coach, and develop Premise Account Managers and Inside Sales Representatives.
  • Recruit, hire, train, and create work instructions for Inside Sales roles.
  • Foster a collaborative, accountable, and customer-focused team culture aligned with business priorities.
  • Monitor workload distribution and ensure proper coverage across the Inside Sales team.
  • Maintain consistent processes and alignment with supported departments to ensure efficient operations.
  • Ensure effective handling of customer inquiries including orders, quotations, technical support, returns, complaints, and account-specific issues.
  • Strengthen customer relationships to support retention and growth.
  • Partner with the Manager of Customer Service to align on coaching practices, service expectations, service levels, and escalation trends.
  • Collaborate with Sales, Product Management, Engineering, and Operations to ensure aligned support and avoid duplication of effort.
  • Support follow-up on key quotations, sales opportunities, and w-specific initiatives.
  • Collaborate with leadership across Customer Service, Sales, and Operations on strategic initiatives.
  • Identify and act on improvement opportunities related to service delivery and performance trends.

What will help you thrive in this role?

  • Lead, coach, and develop Premise Account Managers and Inside Sales Representatives.
  • Recruit, hire, train, and create work instructions for Inside Sales roles.
  • Foster a collaborative, accountable, and customer-focused team culture aligned with business priorities.
  • Monitor workload distribution and ensure proper coverage across the Inside Sales team.
  • Maintain consistent processes and alignment with supported departments to ensure efficient operations.
  • Ensure effective handling of customer inquiries including orders, quotations, technical support, returns, complaints, and account-specific issues.
  • Strengthen customer relationships to support retention and growth.
  • Partner with the Manager of Customer Service to align on coaching practices, service expectations, service levels, and escalation trends.
  • Collaborate with Sales, Product Management, Engineering, and Operations to ensure aligned support and avoid duplication of effort.
  • Support follow-up on key quotations, sales opportunities, and w-specific initiatives.
  • Collaborate with leadership across Customer Service, Sales, and Operations on strategic initiatives.
  • Identify and act on improvement opportunities related to service delivery and performance trends.

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Electrical Solutions

 

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

 

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

 


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