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Inside Sales Manager (Hubbell Site Flexible) - Shelton, CT

Date: Jan 4, 2022

Location: Shelton, CT, US, 06484-4300

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

Flexible on Hubbell Site Location

Position Overview

The Inside Sales and Training Manager is responsible for creating and managing a new Inside Sales department for Hubbell Wiring Device-Kellems. The Inside Sales team is responsible for providing both primary and secondary support for various functional areas within the Customer Service and Sales Support department including (Technical Service, Customer Service, Value Add and Quotations). In addition, this department will be responsible for developing a working knowledge of the various aspects and secondary factors affecting customer service in order to support and proactively improve the department as a whole.  As the principal point of contact between TM and the department, the Inside Sales team is recognized as performing a vital function in the chain of customer satisfaction and service improvement. 

The Manager is responsible for working with Sales Management to define the roles and responsibilities of this new department as well as recruiting, hiring, training and mentoring the Inside Sales Representatives. Since this is a newly created department, the Manager must also solicit feedback from the Territory Managers and make the appropriate changes.

In addition to the Inside Sales Department, this Manager is also responsible for the Sales and Marketing Leadership Program. This longstanding program is designed to recruit recent college graduates to participate in a comprehensive 1 year training program in preparation for placement into a Territory Management position.

Hubbell is looking for a self-starter who will take the initiative to ask thoughtful questions to identify opportunities as well as take direction to resolve problems. This position reports to the Director of Customer Service and Sales Support.

Duties and Responsibilities

  • Recruit, hire, train and mentor Inside Sales Representatives and candidates for the sales training program.
  • Develop and execute new initiatives to help increase sales efficiency and grow sales
  • In addition, ensure that the Inside Sales department procedures are consistent with those of the various departments they support.
  • Develop work instructions for the various Inside Sales responsibilities.
  • Develop and implement a cross-training plan for the Inside Sales Representatives so they are well versed in Technical Support, Customer Service, Value Add and Quotations.
  • Act as liaison between Sales and IT for various digital tools such as Salesforce, quote form, submittal builder, and inventory tracker
  • Work with Sales Management to schedule trips for the Sales Trainees to travel with Territory Managers.
  • Work with Customer Service, Marketing, Technical Services and Quotation management to develop a departmental rotation plan for the Sales Trainees.
  • Hire and Mentor the Sales Trainees to best prepare them for placement into a sales territory.
  • Identity and hire Sales Interns. 

Skills and Experience

  • Bachelor's degree in Business or related field
  • Minimum of 4 years outside sales experience required
  • Customer Service experience preferred
  • Strong verbal and written communication skills for internal and external customers
  • Proven leadership and team development skills
  • Strong interpersonal, communication and organizational skills
  • Positive Attitude with can-do mentality 
  • Strong problem solving skills
  • Customer service experience
  • Ability to multi task
  • Innovative, Results Driven and Energetic

Education

Bachelors Degree in Business or Marketing

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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