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Customer Service Rep I - Rolling Meadows, IL

Date: Aug 13, 2019

Location: Rolling Meadows, IL, US, 60008

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.
Rolling Meadows

2100 S Golf Road, Suite 460

Rolling Meadows, Il 60008

Position Overview
  • Processing and expediting of orders
  • Provides into stock price and availability
  • Utilizes SAP
  • Works in order management system to resolve orders.
  • Identify and assess customers' needs to achieve satisfaction
  • Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
  • Interact with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
  • Multitask using multi media functions (email & chat) to respond to requests.
  • Responds to and manages high volume of email
  • High contributor to inbound phone calls and multimedia request
  • Assigned to special projects as needed
  • Hours for position 8am-5pm
Duties and Responsibilities
  • Responsible for the processing, resolution and expediting of orders.
  • Maintain a strong, positive attitude and composure while managing an extremely fast pace and potentially difficult situation.
  • Handles general product and book price inquiries and correspondence from customers and the field sales force.
  • Must be able to effectively interpret and communicate information from ERP system.
  • Communicate with Marketing, Quality and Manufacturing to identify and solve customer requests and problems.
  • Responsible for maintaining work queues in work flow management system for manual orders, EDI orders and customer inquiries
  • Communicate special order processing requirements such as special shipping instructions, emergency delivery requirements, etc
  • Supports Team and Department goals in areas of service: ◦Overflow call volume to balance department staffing needs to include multimedia, web chat and email.
  • Assist team in achieving departmental goals.
Skills and Experience
  • Typically 1-3 years customer service experience
  • Working knowledge of SAP system is a plus.
  • Excellent Written & Verbal Communication and Interpersonal Skills are required.
  • Demonstrated proficiency with Microsoft Office software (Word, Excel, PowerPoint, & Project).
  • A two-year college degree or an equivalent combination of education and experience is required.
  • Two (+) years of business experience with significant exposure to Customer Service is preferred.
  • A certain degree of creativity and latitude required.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Excellent telephone and communication skills are a must.
  • Must be computer literate. Excel and word a plus

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Chicago

Job Segment: ERP, SAP, Technology