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Customer Service Rep II - Reading, PA

Date: Jul 21, 2021

Location: Reading, PA, US, 19605

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

GAI-Tronics owned by Hubbell Incorporated, is the world's largest company focused on the communication needs of the world's industrial markets.  Founded in 1946, GAI-Tronics' earliest products set the industry standard for durability and reliability.  While maintaining our commitment to the principles of quality and customer service, today's GAI-Tronics aggressively applies leading edge technology to solve the world's most challenging communication needs, and is backed by stability, reputation, and financial strength of Hubbell Incorporated, a worldwide leader in electrical and electronic products.  Standing behind all those accomplishments are our people.  It is this talent that we consider to be our company's greatest asset.  

Posting Address

3030 Kutztown Road

Reading, PA 19605

Position Overview

Provide entry level customer service/support functions, with an emphasis on telephone contact, answering customer questions about products, price and delivery, taking orders, and expediting orders.  

Duties and Responsibilities

Roles & Responsibilities:  Include the following.  Other duties may be assigned.

Answer miscellaneous customer inquiries for basic information for our smaller, less prominent customers (verbal, fax or other):

  • Quote price and delivery;
  • Providing proper part numbers;
  • Provide order status and other pertinent information.

Process customer orders, checking specifications and terms/conditions, entering basic orders on the computerized order entry system, and assigning the following:

  • Customer number
  • Price codes
  • Commission terms
  • P.O. number
  • Part numbers/quantity

Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channels.

Provide clerical support to the other members of the region or overall department when required.

Serve as a liason to regional sales representatives, supporting their needs when they are in the field.

Skills and Experience

Required Qualifications:

  • Minimum of two years customer service experience

Preferred Skills:

  • Communication Skills:  Strong written and verbal communications skills.
  • Computer Skills:  Must have strong Microsoft Office, email, other PC application skills and SAP R/3 or similar operating system experience.
  • Problem Solving:  Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. 

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel and talk or hear.  The employee is occasionally required to stand, walk and reach with hands and arms.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education

High School Diploma

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Reading PA

Job Segment: ERP, SAP, Technology