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Order Management Specialist (Remote) - Plympton, MA

Date: Jan 16, 2021

Location: Plympton, MA, US, 02367-1701

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Brand Overview

Posting Address

65 Spring Street
Plympton, MA

Position Overview

Perform a variety of tasks associated with order processing work including close interaction with customers on order clarification and coordination of all departments to ensure all projects' ship accurately. 

Duties and Responsibilities

  • Process project orders carefully and expeditiously. This includes establishing a bill of material, assigning accurate material codes and/or configurations in the SAP VC, assessing accurate breakdown of parts and processing into SAP.
  • Interact with customers, Regional VP’s and Sales Managers and all departments, identifying order/project requirements.
  • Act as a customer advocate at Specials-Review-Group (SRG) meetings to determine feasibility of accepting special application work 
  • Resolve any disputes between our capabilities and commitments to customers. 
  • Handle large projects with multiple products and review all documents to resolve any changes.
  • Work closely with Engineering to provide accurate documentation to the customer for custom tech sheets, submittals, bills of material and ETO’s 
  • Own the final review of all documentation prior to release into manufacturing.
  • Maintain consistent follow up with rep agencies regarding orders waiting for clarification, drawing approvals and any other issues prohibiting an order from being released into manufacturing.
  • Provide an accounting of the value of each order
  • Confirm accurate pricing, commission and overage levels and if it changes in any way, resolve appropriate commission is paid.

Skills and Experience

  • Excellent organizational skills and the ability to retain and recall information quickly. 
  • Mechanical or technical aptitude with strong math skills is crucial. 
  • Flexibility in looking after customers, under sometimes stressful conditions and a professional demeanor with strong verbal and written communication skills are crucial.
  • Computer proficiency; basic knowledge of Word, Excel and Outlook is required. 
  • Experience with an ERP/MRP system is desired. Experience in SAP is a plus.

Education

None

Relevant Industries

Light

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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