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Customer Support Product Service Specialist

Date: Aug 16, 2019

Location: Plympton, MA, US, 02367-1701

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.
Position Overview
  • Ensures that all customer inquiries are handled expeditiously and correctly.
  • Acts proactively and with efficiency in translating customer needs that cannot be resolved within customer service.
  • Keeps Regional VP’s and Sales Managers informed about Rep/customer issues while maintaining the responsibility for resolution.
  • Communicates internally on all product or job problems as they happen and documents the resolution when appropriate. This includes processing product and parts orders by establishing/verifying the correct BOM is ordered, assigning correct material codes and/or configurations in the SAP VC, establish fit & function for substitutions for ballasts, battery packs, night lights & special wiring, establishing commission level, and determining the appropriate parts necessary for installation.
  • Must be detail oriented and responsible for order accuracy prior to release into manufacturing.
  • Assists all customers (contractor, distributors, engineers, etc.) through any installation issue. Ability to read spec sheets and installation instructions.
  • Work with Quality Control, Engineering, Quotes, Warranty and field technicians when necessary to resolve problems as Tier One Support.
  • Processes orders for material related to problem resolution or as needed to minimize bottlenecks in order processing.
  • Qualify and process returns.
  • Qualify and process credits or commission adjustments as required.
  • Qualify and process warranty notifications in SAP/QN and warranty orders as required.
  • Assist customers with freight issues. This includes damaged and/or lost freight and replacement orders for such.
  • Communicate with the plants to assist customers with expedite and lead time requests.
  • Filing and other administrative duties as needed.
  • Perform additional duties as required.
Competencies
Business Knowledge
Communications
Customer Focus
Empowers Others
Establishes Priorities
Functional Excellence
Integrity and Ethics
Professional Maturity
Results Driven/Initiative
Strategic Thinking
Education
Associates Degree in Business

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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