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Supervisor, Customer Service HES - Pickering, ON

Date: Jul 14, 2021

Location: Pickering, CA, L1W 1Z8

Company: Hubbell Incorporated

Brand Overview

Hubbell Incorporated is a leading manufacturer of quality electrical products serving all market segments.  We are well established in Canada and currently seeking a top performing Customer Service Supervisor to join us in growing our Canadian presence.

Posting Address

870 Brock Rd S

Pickering, ON     L1W 1Z8     Canada

Position Overview

The successful candidate is:

  • Responsible for training, directing, staffing and planning the customer service activities of the HES customer service team. 
  • Responsible for the future direction of the customer service group, detailing the operational requirements and develop the staff to support the provision of required services. 
  • Responsible for ensuring a consistently high level of service skills is provided by each CSR to ensure the customer experience is exceptional.

Duties and Responsibilities

  • Define the direction and service requirements of the organization to meet the changing customer expectations.
  • Train & coach staff in new skills that are tailored to the needs of the customer base.
  • Measure & manage performance of staff in key indices to ensure continuous improvement in skills & results.
  • Liaise w/Marketing, Technical Services and Pricing to develop sound and efficient processes and procedures that provide exception service.
  • Prepare and present management reports on current state of operations and future plans.

Skills and Experience

  • Bachelor's degree (B. A.) from four-year college or university
  • 1 – 2 years related experience and/or training; or equivalent combination of education and experience.
  • Communication Skills:  Strong written and verbal; bi-lingual (French/English) an asset
  • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  Knowledge of SAP.

Education

Bachelors Degree in Business

Relevant Industries


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