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HES Customer Service Rep - Pickering

Date: Nov 23, 2021

Location: Pickering, CA, L1W 1Z8

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Construction & Energy (HCE) focuses on products to support four business segments: Connectors, Grounding & Tooling, Gas Connectors & Accessories, Harsh & Hazardous, and Distribution. With markets in renewable energy, lighting, transportation, data center, telecom, utility, extreme environment, gas and water distribution, power generation and oil & gas, we guarantee that our products set the standards for industry solutions. Our success not only depends on our value proposition, but on the strength, knowledge and expertise of our employees.

Brand Overview

Hubbell Incorporated is a leading manufacturer of quality electrical products serving all market segments.  We are well established in Canada and currently seeking a top performing Customer Service Rep to join us in growing our Canadian presence.

Posting Address

870 Brock Rd S 

Pickering, ON     L1W 1Z8     CANADA

Position Overview

The successful candidate will:

  • Provide efficient and expeditious service to customers ordering or inquiring about HCI Products. 
  • Provide continuous improvement to reach a high level of customer satisfaction. 
  • Strive to understand customer expectations by learning the customer's specific requirements.  Requires a thorough understanding of company policies and customer service operating procedures and work instructions. 
  • Possess a willingness to acquire product knowledge on an ongoing basis for all HCI Products. 
  • Maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.

Duties and Responsibilities

  1. Manage customer orders in assigned territory
    1. process & expedite orders
    2. assist w/placement of orders, errors & cancellations; ensure notes are documented
    3. ensure delivery commitments are met-customer due dates; liase w/plants & planners
    4. resolve customer/FSR/Agent queries; strive for first inquiry resolution
    5. monitor open orders & drawing hold reports; update sales orders w/current notes
  2. provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information
  3. suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented
  4. recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada
  5. issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps
  6. Handle requests for custom or configurable product

Skills and Experience

  • Post secondary school, minimum of a two year program.
  • CET in the Electrical discipline; strong technical knowledge required
  • Electricity 101 is a definite asset
  • 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
  • Communication Skills:  Strong written and verbal - Bi-lingual (French / English) is an asset.
  • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  Knowledge of SAP

Education

Bachelors Degree in Business or Marketing

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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