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CS Coordinator - Receptionist

Date: Jan 10, 2022

Location: Pickering, CA, L1W 1Z8

Company: Hubbell Incorporated

Brand Overview

Hubbell Incorporated is a leading manufacturer of quality electrical products serving all market segments.  We are well established in Canada and currently seeking a top performing Customer Service Coordinator (Reception) to join us in growing our Canadian presence.

Posting Address

870 Brock Rd S

Pickering, ON     L1W 1Z8

Canada

Position Overview

Operates a multiple-call switchboard console, greets visitors and performs assigned clerical duties (order confirmation, employee order processing, cash apps for employee and credit card sales incoming & outgoing mail, and requisitions for office supplies).  Requires accuracy and speed in all functions, and excellent interpersonal skills in responding to large numbers of internal and external contacts. Assists with customer service and/or other duties as assigned.  Has limited access to confidential information.

Duties and Responsibilities

  1. Answers all calls terminating at console, including calls for customer service (800 numbers), calls being returned from the automated attendant and general enquiries.  Routes caller to appropriate destination.
  2. Greets company visitors and informs proper authorities of their arrival.  Ensures visitors sign in following both PIP and COVID protocols.    
  3. Ensures the lobby always looks presentable
  4. Verifies order confirmations on a daily basis.
  5. Performs verification of Credits and RMAs.
  6. Invoice sorting and mailing.
  7. Sorts incoming mail.
  8. Requisitions supplies for general office. 
  9. Maintains an updated Receptionist instruction manual.
  10. Monitors calls returned to the board from Customer Service and reports any issues.

Skills and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Communication Skills: Strong written and verbal communications skills.  Bi-lingual – English/French an asset. 

Education

Associates Degree

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