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Director, Sales Enablement

Date: Nov 11, 2022

Location: Greenville, SC, US, 29607 Non Hubbell Location, CT, US, 06484-4300 Shelton, CT, US, 06484-4300 Avon, CT, US, 06001-3689 St. Louis, MO, US, 63146 Columbia, SC, US, 29210

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Posting Address

Greenville, SC

Avon, CT

Shelton, CT

Columbia, SC

St. Louis, MO

#LI-SL1

 

Position Overview

The individual and their team will be responsible for establishing the vision for embedding customer research, metrics, and analytics into the larger enterprise to drive quality decisions and establishing the voice of the customer and sentiment that leads to company priorities in a customer experience-centric way. In addition, they are responsible for deeply understanding the personas of our customers and helping to discover where to find them, how to attract them, the products they are interested in, and how to optimize their paths to purchase, all with rapid revenue growth in mind.

You'll be partnering with teams across the business and corporate levels to drive the business with qualitative analytics, insights, and recommendations. The right candidate is passionate about customer experiences and has a wealth of experience working with cross-functional teams, consulting with internal business stakeholders, and creating a data-driven culture. 

You'll also possess the analytical and storytelling skills to surface meaningful insights in a compelling, proactive, and relevant way to drive innovation and business outcomes.

 

Duties and Responsibilities

  • Lead a team focused on marketing operations, sales enablement, and customer insights that support the full customer experience program 
  • Define and monitor the customer (in close partnership with key cross-functional departments), including overseeing the CSAT Governance team, CSAT program, listening posts, and respective satisfaction ratings to identify gaps and opportunities in customer experience.
  • Enhance and scale processes to deliver timely, accurate, and actionable analytics, insights, and recommendations that can be translated into improved processes, action plans, sales tools, and/or material 
  • Collaborate across key functional teams to enhance insights and create a holistic view of the customer that informs priorities, journey mapping, and brand health
  • Communicate effectively with business partners translating complex ideas into compelling, actionable recommendations and data visuals
  • Maintain a strong pulse on market trends, competition, and customer feedback
  • Support team in conducting quantitative research and analyses (survey design, programming, analysis, and reporting) as well as qualitative research and analyses (e.g., question design, synthesizing open-ended responses into themes) resulting in actionable recommendations
  • Speaks up and defends the consumer POV while successfully building productive working relationships with colleagues
  • Work closely with sales leadership to drive adoption and usage of the salesforce.com CRM tool and make recommendations that enhance our ability to measure sales, marketing, and customer experience efforts.

Skills and Experience

Education

  • Bachelor's Degree in relevant field preferred required
  • Master's Degree in relevant field preferred

Professional Experience

  • 5+ Years of building and managing high-performing teams required
  • 10+ Years of marketing and/or customer strategy and analytics experience required
  • Interpersonal Skills - Build Trust. Ability to build a common identity with others that align with company goals and fosters mutual respect. Demonstrates integrity by living the company values in their relationships. Shows respect for others’ contributions and gives honest feedback that is positive and constructive. Seeks to understand before being understood.
  • Interpersonal Skills - Collaboration Seeks other’s help in constructively resolving problems and holds themselves and others responsible for outcomes. Supports the right to agree and disagree while engaging others positively throughout the process. Encourages and contributes constructive feedback.
  • Communication - Verbal Ability to express oneself in an open manner while having conversations or addressing an audience. Ideas are consistently organized, concise, and relevant to the audience.
  • Communication – Negotiation. Can settle differences in difficult situations between internal or external groups. The ability to win concessions without damaging relationships. Can be both direct and forceful while having a good sense of timing and gaining the trust of all parties.
  • Integrity -  Demonstrates fairness, trustworthiness, and truthfulness.
  • Lead People - Talent Management. Forecasts, build, and manage the workforce based on organizational goals, budget considerations, and staffing needs. Appropriately recognizes and rewards talent as well as addresses performance issues.
  • Lead Change - Communicates Results Quickly.  Communicates measurable results and how they impact the strategy of the organization. Supports and coaches others to achieve desired goals.
  • Lead Change - Aligns Vision and Strategy. Acts to align with Company strategy direction and vision.
  • Results Driven - Focuses efforts on critical activities that yield high impact and effectively achieve results.Stays informed of industry trends and technology of the competitive landscape. Analyzes the information to improve overall team performance and future planning. Looks for ways to gain share in target markets or business units.
  • Results Driven - Behavioral Driven Results. Demonstrates and reinforces expected behavior that drives performance and is consistent with the organization’s core values and ethics.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

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