Inside Sales Representative - Mystic, CT

Working within department guidelines, develop and direct the Inside Sales activities for HPW products and services. Provide quality customer service while implementing proactive sales and cost reduction practices that will contribute towards continued growth. Ensure prompt, courteous and efficient processing of inquiries, quotations, product technical support, orders, returns, credits and correspondence for all Hubbell customers. As a principal point of contact between customers and the Company, the Account Manager is recognized as performing a vital function in the chain of customer satisfaction.

• Develop knowledge of the industry, competitive market and the sales process to work as a team with field sales to ensure optimum service to each account. Enhance the FSR effort by developing strong service ties with assigned customer base and providing feedback and follow-up on significant quotations, key contacts, sales leads, potential problems, trends, competition, policy and product updates.
• Coordinate the information flow between sales and other departments to efficiently handle and respond to; customer orders, expedite requests, technical/product questions, quotations, return/credit requests, new customer applications, literature & sample requests and general inquiries.
• Maintain up-to-date centralized records (in all HPW databases) of all key contacts as well as any special terms and conditions for assigned accounts.
• Maintain a strong technical understanding of all HPW products and programs and how they relate to Industry standards in order to provide technical/product application assistance to the HPW customer base (Distributor, CIs, End-Users).
• With the goal of maximizing sales and profits develop pricing rationale for significant job opportunities, quote and negotiate price and availability for assigned accounts daily, and for all accounts when required as a back up.
• Cross-reference competitive bills of material for the purpose of converting job quotations and bids into new sales opportunities.
• Enhance sales through continual cross selling of our product sets.
• Review, write and schedule orders. Expedite orders and trace shipments.
• Mandatory requirement to support Customer Service extended hours by working one assigned day per week on a 9:30 A.M. to 6:00 P.M. shift.  The day will be assigned at the discretion of the supervisor.
• Assist all HPW employees whenever necessary and possible.

• The candidate should have a four- year degree in Business Administration or a related field.
• Attention to detail and strong analytical, organizational and multi-tasking skills are required.
• Solid communication skills are required for significant customer interface on problematic issues.
• The Candidate must also have a good working knowledge of Windows, Word and Excel. SAPr3 knowledge is preferred.