Manager I Customer Service - Mayville, WI

Apply now »

Date: Apr 6, 2021

Location: Mayville, WI, US, 53050

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

Gleason Reel Corporation is a worldwide leader in the production of industrial duty products for cable & hose management, mobile electrification and industrial workplace solutions. In February of 1996, Gleason Reel was acquired by Hubbell Inc., and became part of the Hubbell Electrical Systems Group. Along with Hubbell standards, our world-renowned brand names include: Gleason® Reels, Festoons and Conductor Bars, PowerTrak® Cable Carriers, as well as Qualtech® Document Stands which are sold under Hubbell Workplace Solutions® division.

Posting Address

600 South Clark Street

Mayville WI 53050

Position Overview

Continuously evaluate the overall value proposition of the assigned Customer Service Team. Lead, mentor, and supervise the customer service team as they satisfy, transact, communicate and resolve business solutions with our customers and sales.

Duties and Responsibilities

Support the day-to-day business.
Ensure all orders are handled accurately and shipped promptly.
Monitor order entry process as defined in the company guidelines. Ensure the review purchase orders to be certain requirements are adequately defined and documented; differences are resolved before order entry and Gleason has the capability to meet contractual requirements.
Discuss important quotations, significant purchase orders, returned goods requests, and any other important transactions with REPs, RSMs, VP Sales, and VP/GM.
Review customer’s terms and conditions and resolve exceptions to the customers and Gleason’s satisfaction.
Serve as the focal point for communications for members of the team for general business issues and for updating business practices.
Function as the primary training/coaching resource for the team and will help to identify when additional training is required for members of that team.
Evaluate individual and team workloads. On a daily basis, helps to direct team resources to ensure all business needs are being addressed.
Assist customers/team members in understanding company policies and procedures.
Approve Return Goods Authorizations, Warranties, and Credits within established guidelines.
Evaluate success and effects of the sales policies and make recommendations for changes as deemed necessary.
Prioritize product allocation to satisfy emergency requirements of customers.

Skills and Experience

Ability to travel on business-related trips; ability to communicate; ability to work on a personal computer or other related equipment as required.

Education

Bachelors Degree in Business or Marketing

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Nearest Major Market: Milwaukee