Manager I Customer Service - Mayville, WI
Date: Apr 6, 2021
Location: Mayville, WI, US, 53050
Company: Hubbell Incorporated
Brand Overview
Gleason Reel Corporation is a worldwide leader in the production of industrial duty products for cable & hose management, mobile electrification and industrial workplace solutions. In February of 1996, Gleason Reel was acquired by Hubbell Inc., and became part of the Hubbell Electrical Systems Group. Along with Hubbell standards, our world-renowned brand names include: Gleason® Reels, Festoons and Conductor Bars, PowerTrak® Cable Carriers, as well as Qualtech® Document Stands which are sold under Hubbell Workplace Solutions® division.
Posting Address
600 South Clark Street
Mayville WI 53050
Position Overview
Continuously evaluate the overall value proposition of the assigned Customer Service Team. Lead, mentor, and supervise the customer service team as they satisfy, transact, communicate and resolve business solutions with our customers and sales.
Duties and Responsibilities
- Support the day-to-day business.
- Ensure all orders are handled accurately and shipped promptly.
- Monitor order entry process as defined in the company guidelines. Ensure the review purchase orders to be certain requirements are adequately defined and documented; differences are resolved before order entry and Gleason has the capability to meet contractual requirements.
- Discuss important quotations, significant purchase orders, returned goods requests, and any other important transactions with REPs, RSMs, VP Sales, and VP/GM.
- Review customer’s terms and conditions and resolve exceptions to the customers and Gleason’s satisfaction.
- Serve as the focal point for communications for members of the team for general business issues and for updating business practices.
- Function as the primary training/coaching resource for the team and will help to identify when additional training is required for members of that team.
- Evaluate individual and team workloads. On a daily basis, helps to direct team resources to ensure all business needs are being addressed.
- Assist customers/team members in understanding company policies and procedures.
- Approve Return Goods Authorizations, Warranties, and Credits within established guidelines.
- Evaluate success and effects of the sales policies and make recommendations for changes as deemed necessary.
- Prioritize product allocation to satisfy emergency requirements of customers.
Skills and Experience
Ability to travel on business-related trips; ability to communicate; ability to work on a personal computer or other related equipment as required.
Education
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
Nearest Major Market: Milwaukee