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Customer Service Representative

Date: May 5, 2022

Location: Mayville, WI, US, 53050

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

Gleason Reel Corporation is a worldwide leader in the production of industrial duty products for cable & hose management, mobile electrification and industrial workplace solutions. In February of 1996, Gleason Reel was acquired by Hubbell Inc., and became part of the Hubbell Electrical Systems Group. Along with Hubbell standards, our world-renowned brand names include: Gleason® Reels, Festoons and Conductor Bars, PowerTrak® Cable Carriers, as well as Qualtech® Document Stands which are sold under Hubbell Workplace Solutions® division.

Posting Address

600 S. Clark St. 
Mayville WI 53050

Position Overview

Under the direction of the Customer Service Manager, the Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures.

Duties and Responsibilities

•    Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representatives and customers.
•    Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing.  Acknowledge customer orders advising status, changes, and pricing when required.
•    Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc.
•    Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill.
•    Create and maintain customer files.
•    Provide all required information to create and maintain the customer database, ensuring accuracy and timeliness.  Prepare documents, letters, correspondence, etc. as needed.
•    Edit, analyze and interpret incoming orders from customers or sales representatives to clarify terminology or obtain missing information. Process accordingly.
•    Check pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc.
•    Provide inside support to the outside sales representatives as needed.
•    Complete special projects as assigned.

Skills and Experience

Education and/or Experience - The position requires a high school diploma and/or 2 -3 years of progressive experience in a Customer Service environment, preferably in a manufacturing environment.

Knowledge, Skills and Abilities - Effective oral and written communications and presentation skills are essential, as are interpersonal skills. The ability to work effectively in a team environment is required. PC skills: The ability to gather and analyze statistical data and generate reports is necessary. MS Office software, such as Excel and Word, and other internal management. Organizational and analytical skills are required.  The ability to work effectively with diverse populations is required.

Work Environment - The position is primarily an office-based position with regular visits to the plant floor.  The employee could occasionally perform work-related travel.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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