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Customer Service Representative

Date: Jan 1, 2022

Location: Mayville, WI, US, 53050

Company: Hubbell Incorporated

Brand Overview

Gleason Reel Corporation is a worldwide leader in the production of industrial duty products for cable & hose management, mobile electrification and industrial workplace solutions. In February of 1996, Gleason Reel was acquired by Hubbell Inc., and became part of the Hubbell Electrical Systems Group. Along with Hubbell standards, our world-renowned brand names include: Gleason® Reels, Festoons and Conductor Bars, PowerTrak® Cable Carriers, as well as Qualtech® Document Stands which are sold under Hubbell Workplace Solutions® division.

Posting Address

600 South Clark Street
Mayville WI 53050

Position Overview

Under the direction of the Customer Service Manager, the Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures. 

Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

· Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representatives and customers.

· Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing. Acknowledge customer orders advising status, changes, and pricing when required.

· Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc.

· Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill.

· Create and maintain customer files.

· Provide all required information to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.

· Edit, analyze and interpret incoming orders from customers or sales representatives to clarify terminology or obtain missing information. Process accordingly.

· Check pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc.

· Provide inside support to the outside sales representatives as needed.

· Complete special projects as assigned.

· Complete and maintain all required paperwork, records, documents, etc.

· Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards

Skills and Experience

Education and/or Experience:

The position requires a high school diploma and/or 2 -3 years of progressive experience in a Customer Service environment, preferably in a manufacturing environment.

Knowledge, Skills and Abilities:

Effective oral and written communications and presentation skills are essential, as are interpersonal skills. The ability to work effectively in a team environment is required. PC skills to include: The ability to gather and analyze statistical data and generate reports is necessary. MS Office software, such as Excel and Word, and other internal management. Organizational and analytical skills are required. The ability to work effectively with diverse populations is required.

Nearest Major Market: Milwaukee

Job Segment: Database, Technology