Customer Support Coordinator - Manchester, NH

Job Overview

The Sales Support Coordinator will be the single point of contact for customers and sales teams within a designated territory. This role is responsible for managing the full account lifecycle, coordinating project orders, and ensuring seamless customer service through proactive engagement and cross-functional collaboration. The position supports business growth, operational efficiency, and customer satisfaction.

A Day In The Life

• Serve as the primary point of contact for all customer and sales team inquiries within the territory
• .Build and maintain strong customer relationships through daily engagement and support
• Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites
• Manage the full account lifecycle, including onboarding, order processing, and ongoing support
• Review customer purchase orders for accuracy and request revisions as needed'
• Process and monitor payment in advance and credit card orders
• Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays
• Create, change and extend customer accounts
• Maintain clear, up to date records and documentation
• Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met
• Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals
• Partner with planning and purchasing teams to expedite orders and improve ship dates
• Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders
• Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication
• Partner with sales and product management to support territory growth and strategic initiatives.Provide limited pricing support in accordance with company policy
• Assist customers with basic technical questions with support from the Technical Services team
• Manage customer inquiries via phone, email and Salesforce.com
• Create and manage workflows
• Process customer returns and credit requests
• Attend meetings and training sessions as requested
• Perform other duties and responsibilities as assigned

What will help you thrive in this role?

•    AS degree in Finance, Business or related field (Bachelor’s preferred), or 2-4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
•    Strong analytical skills are essential. 
•    Highly organized with an ability to work well under tight time constraints.
•    Ability to manage multiple priorities simultaneously.
•    Must be strong in Excel (incl. v-lookups, pivot tables).
•    Experience leading cross-functional projects desired.
•    Strong ability to communicate data and materials in easily understandable terms to all functions.

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