Loading...
 
Share this Job

Customer Service Representative

Date: Nov 23, 2021

Location: Manchester, NH, US, 03109-5311

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Construction & Energy (HCE) focuses on products to support four business segments: Connectors, Grounding & Tooling, Gas Connectors & Accessories, Harsh & Hazardous, and Distribution. With markets in renewable energy, lighting, transportation, data center, telecom, utility, extreme environment, gas and water distribution, power generation and oil & gas, we guarantee that our products set the standards for industry solutions. Our success not only depends on our value proposition, but on the strength, knowledge and expertise of our employees.

Brand Overview

Posting Address

Manchester, NH

Position Overview

In a organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.  

Duties and Responsibilities

Service approximately 80-100 customer contacts per day inclusive of phone, email, chat interactions

-Provide price and availability, order status, and general customer information upon request 

-Interpret and communicate information from ERP system and customer portal to customers 

-Process, resolve, and expedite orders 

-Collaborate with team members to balance out workload leading to a fast, high quality response for the customer 

-Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment 

-Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer 

-Participate in on-call rotation (approximately 4 times per year) 

-Code calls/emails/chats to accurately reflect interaction type 

-Complete customer spreadsheet and other special notifications 

-Utilize strong technical knowledge to handle more advanced product-related inquiries 

-Facilitate creation of customer order reports 

-Manage key accounts, challenging accounts, and challenging salespeople

Skills and Experience

Prior experience working in Customer Service or call center environment

SAP and salesforce experience preferred

Experience working with customers to solve problems

 

Education

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Job Segment: Telecom, Telecommunications, Warehouse, ERP, SAP, Technology, Manufacturing