Customer Service Representative - Londonderry, NH

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Date: Nov 17, 2021

Location: Manchester, NH, US, 03109-5311

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

Manchester, NH

Position Overview

In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email

Duties and Responsibilities

-Service approximately 80-100 customer contacts per day inclusive oof phone email and chat interactions

-Provide price and availability, order status, and general customer information upon request

-Interpret and communicate information from ERP system and customer portal to customers

-Process, resolve, and expedite orders

-Collaborate with team members to balance out workload leading to a fast, high quality response for the customer

-Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment

-Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer

-Participate in on-call rotation (approximately 4 times per year)

-Code calls/emails/chats to accurately reflect interaction type

-Complete customer spreadsheet and other special notifications

-Utilize strong technical knowledge to handle more advanced product-related inquiries

-Facilitate creation of customer order reports

-Manage key accounts, challenging accounts, and challenging salespeople

Skills and Experience

Prior experience in Customer Service and Call Center environment

SAP and Salesforce experience preferred

Experience working with customers to solve problems

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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