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Customer Service Rep (RMA) - Manchester, NH

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Date: Jan 14, 2026

Location: Manchester, NH, US, 03109-5311

Company: Hubbell Incorporated

Job Overview

The Returns Administrator acts as the central liaison for customers, field personnel, and internal teams including Marketing, Pricing, Engineering, and Manufacturing within an assigned territory. In a company renowned for delivering world-class customer service, this role is responsible for ensuring the returns process is managed accurately, efficiently, and in full support of both internal and external customer needs.

A Day In The Life

  • Manage the full end-to-end returns (RMA) process, including initial validation, RMA creation in the ERP system, approval coordination, and post RMA activities.
  • Meet daily productivity and workflow expectations set by the manager.
  • Generate, maintain, and analyze RMA reports using SAP and Power BI.
  • Coordinate and process carrier claims.
  • Deliver monthly, quarterly, and annual RMA reports and statistics to upper management.
  • Provide exceptional service to internal and external customers in alignment with departmental objectives.
  • Collaborate with cross-functional teams including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
  • Accurately interpret and communicate information from the ERP system.
  • Manage multiple shared mailboxes and resolve a high volume of customer inquiries.
  • Regularly evaluate current processes and implement improvements as needed.
  • Support overflow call volume as required, including multimedia, web chat, and email communications.

What will help you thrive in this role?

  • 1–3 years of customer service or related experience.
  • Strong written and verbal communication skills.
  • SAP and SalesForce experience preferred.
  • Proficient in Excel.

 

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Electrical Solutions

 

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

 

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

 


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