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Customer Service Rep II - Lenoir City, TN

Date: Feb 21, 2021

Location: Lenoir City, TN, US, 37771

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Brand Overview

Posting Address

3621 Industrial Park Drive

Lenoir City, TN  37771

Position Overview

We are looking for an exceptional customer service representative that enjoys building relationships with customers and working alongside a great team.

Our Customer Service Representative will act as the lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Provide support and back up to field sales and customers on product needs.   Be the first point of contact for the customers.   Ensure the timely and successful delivery of our solutions according to customer needs and objectives.  Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods.

Duties and Responsibilities

  • Own a set of accounts or territory with the objective of providing outstanding service.
  • Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the Business Unit with pertinent comments.    
  • Organize and review all bids with special, nonstandard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend modifications and obtain approvals.
  • Work as a liaison among Engineering, Marketing, and Field Sales, and customer’s regarding product requirements, application questions, and problems.
  • Prepare final quotation to customers, including organizing commercial and technical requirements.
  • Identify and grow opportunities within account base and collaborate with sales teams to ensure growth attainment.
  • Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order.
  • Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Representatives, Territory Managers, and Regional Sales Managers.
  • Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies.
  • Resolve credit and accounts receivable issues.

Skills and Experience

  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Understand costing and margins (good math skills)
  • Ability to apply sound business practices and make decisions
  • Excellent verbal and written communication
  • Strong interpersonal skills
  • Ability to organize and prioritize workload
  • Excellent listening, negotiation, and presentation skills
  • Requires talking and hearing
  • Strong Computer Proficiency

Education

Associates Degree

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Knoxville