Supervisor, US Payroll

Job Overview

The US Payroll Operations Supervisor leads the team responsible for the day-to-day coordination and execution of employee payroll and actions in partnership with Hubbell Incorporated’s managed services provider(s).  This role oversees payroll processing, ensures payroll is processed accurately and timely across all employee populations while maintaining SOX/internal control and company policies.

In this role, the Supervisor leads a team of Payroll Operations and Employee Services Specialists as well as any temporary labor, as required, to deliver complete, accurate and timely payrolls for the business. This leader serves as a point of escalation within Hubbell to resolve payroll related issues and is the day-to-day liaison with the managed services provider.

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Key Accountabilities

• Supervises a team of 4, plus any additional temporary labor as required, in the daily operations for US payroll, including work allocation, training, and incident resolution.
• Ensures accuracy and compliance (SOX/internal controls) by performing ongoing audits and controls testing; complies with all audit requirements and internal control standards.
• Review and approve payroll-related actions while maintaining segregation of duties.
• Team Leadership: Coach, develop, and mentor Payroll Operations and Employee Service Specialists to build and continuously improve capacity and capability of the Payroll Operations organization.
• Manage the day-to-day vendor relationship with Managed Services Providers to ensure payroll is accurate, complete, and timely. 
• Serve as the primary liaison between Payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance for day-to-day support and issue resolution.
• Analyze tickets in the ServiceNow and Vendor CRM; serve as Tier 2 support and point of escalation for tickets that are not able to be resolved by the Payroll Operations and Employee Service Specialists; update processes and procedures that improve service, compliance, and efficiency.
• Provide excellent customer service and support to employees, functional areas of the Hubbell organization and external customers, providing timely and complete response and follow-up to questions and information requests.
• Support Payroll Operations Quarter and Year-End Activities, including but not limited to pay analysis, balancing and corrective entries for fleet, cross-border, perquisites, and relocation off-cycle payrolls, W2 reconciliation; W2c processing
• Responsible for preparing, maintaining procedures and documentation for Payroll Operations
• Assist with testing time and payroll system functionality.

Qualifications, Education and Experience Requirements:

• Bachelor's Degree in Finance, Accounting or equivalent and/or combination of related work experience and education
• Experience with ADP GlobalView, Dayforce and SuccessFactors HR, preferred
• Certified Payroll Professional (CPP), preferred
• 5+ Years multi-state, multi-entity, high volume (7,000+ employees) payroll processing experience
• 5+ Years Payroll Team supervisor/leadership experience required.
• Demonstrated experience with SOX compliance and strong internal controls management

Additional Skills:

• Ability to research, understand, and apply intermediate federal, state, and local tax regulations relating to payroll, labor, and employment.
• Exceptional time management skills and ability to prioritize and multitask; must be able to balance competing priorities.
• Strong Microsoft Office skills with advanced Excel proficiency
• Excellent verbal and written communication skills
• Must understand the end-to-end payroll processing cycle, including quarter and year end requirements.
• Superior analytical & organization skills with a focus on synthesizing information, using sound judgement, formulating conclusions and articulating data in a way that is meaningful and valuable to stakeholders and customers. 
• Ability to work in team environment that is highly customer service oriented.
• Integrity and trustworthiness specific to confidentiality and privacy of employee information; maintaining absolute confidentiality of all payroll records.
• Ability to manage workplace relationships with various stakeholders; proactive in resolving issues with employees, businesses and other departments. 
• Ability to adapt to frequent changes that can occur with vendor relationships, system updates, policies, etc.
• Ability and willingness to work flexible work hours to ensure payroll deadlines are met.