Sales Technician II - Greenville, SC

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Date: Sep 12, 2021

Location: Greenville, SC, US, 29607

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Brand Overview

Commercial and Industrial

Posting Address

701 Millennium Blvd.

Greenville, SC 29607

Position Overview

The Technical Support Specialist is responsible for providing initial product support for Hubbell Lighting's portfolio of products. Responsibilities include providing alternate products for use, assistance with installation information, and processing warranty claims.

Duties and Responsibilities

Respond to customer (internal and external) requests regarding technical questions associated with Hubbell products - communication by email, phone, fax, or in person.
Advise customer of correct product to purchase based on their application - with a heavy emphasis on sales.
Assist Agents with determining crossover products from specified to Hubbell Lighting product.
Decide which parts are replaceable (must consider UL requirements of fixture before approviing if part can be replaced and/or substituted) and assist customer with the associated part number for ordering.
When an issue is Warranty related, initiate the Quality Notification process - ensuring information is complete before assigning to the Warranty Engineer.
Quickly move any question that you cannot address to the appropriate next level contact.
Available as backup to Technical Sales Support Engineer, when necessary.

Skills and Experience

Computer Skilss: Microsoft Office and 365 (Excel, Word, Power Point, Outlook), SAP is required
Ability to read and understand wiring diagrams
Strong communication skills - verbal and written
Ability to present to an audience - internal and external
Three years of Customer Service/facing experience is required
Experience with preferred accounts is a plus

Education

High School Diploma

Associates Degree in General Studies

Relevant Industries

Light

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina
Job Segment: Technician, Maintenance, ERP, SAP, Technical Support, Technology, Manufacturing