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Customer Service Specialist - Greenville, SC

Date: Nov 17, 2022

Location: Greenville, SC, US, 29607

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Brand Overview

Progress Lighting, part of the Hubbell Incorporated platform, is a leader in the design, manufacture and distribution of residential lighting fixtures, with more than 5000 product offerings representing the entire array of residential lighting needs.

Position Overview

This position is responsible for driving improvements in on time performance of customer shipments to support growth initiatives and responsiveness to customer requirements. This position works closely with distribution center personnel and maintains direct contact with numerous departments within HLI.  

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Duties and Responsibilities

  • Perform detailed daily review of sales order lines and move to alternate RDC to maximize on time shipment performance and minimize delays. Partner with Logistics team to expedite processing of containers, and with RDC team to expedite put-away on materials needed for customer orders.
  • Adjust metric date to align with the freight method utilized or customer specific criteria on all applicable deliveries/orders. Review OPSD to ensure accuracy, identify and drive resolution of issues causing incorrect OPSD.
  • Create and maintain route schedules in SAP to support customers on the 3S program.  Audit TMS/SAP route schedules to identify and correct discrepancies.
  • Dedicated customer support to key customers to drive improved performance.
  • Process goods receipt for HD, Amazon, and Wayfair/Castlegate drop ship orders.
  • Lead on-time service review meeting with customer service and RDC management to address issues negatively impacting service. Review performance status, and drive discussion to identify and resolve existing issues to improve on-time performance.
  • Review materials on stop ship notifications to ensure applicable processes have been completed. Follow up with quality management as needed.
  • Generate reports as needed by management.

Education, Skills and Experience

  • Two-year college degree or an equivalent combination of education and experience.
  • Strong internal and external customer support skills required.
  • Experience and skillsets for utilizing SAP and Excel preferred. Power BI knowledge is a plus.
  • Strong problem solving, organizational, and communication skills required.
  • Must be self-motivated with good time management skills.
  • Aptitude for learning new software.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: ERP, SAP, Technology