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Customer Service Rep III

Date: Jun 11, 2021

Location: Greenville, SC, US, 29607

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

With over a century of lighting technology, leadership and engineering, Progress Lighting offers the highest quality in residential and commercial lighting solutions bringing products that deliver aesthetic appeal, stellar performance, easy installation and value to the designer marketpla

Posting Address

701 Millennium Blvd.

Greenville, SC 29607

Position Overview

This position requires an action-orientated, flexible problem-solver who efficiently and courteously satisfying the customer needs in respect to ordering, shipping, invoicing, claims and adjustments, inquiries, complaints and related activities. Communicates with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast paced environment.

Duties and Responsibilities

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends to management
  • Simultaneously navigate multiple software applications and technologies

Skills and Experience

  • Ability to prioritize customer needs, resolve conflicts, and set appropriate expectations and provide solutions
  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to effectively prioritize work time to ensure efficiency
  • Solution oriented and self motivated
  • Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Outlook

Education

Bachelors Degree in Business

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: Testing, Technology