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Customer Service Rep II - Greenville, SC

Date: Jun 24, 2019

Location: Greenville, SC, US, 29607

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.
Posting Address

Hubbell Lighting

701 Millennium Blvd,

Greenville, SC 29607

Brand Overview

Hubbell Incorporated is an international manufacturer of quality electrical and electronic products for a broad range of non-residential and residential construction, industrial and utility applications. With 2014 revenues of $3.4 billion, Hubbell Incorporated operates manufacturing facilities in the United States, Canada, Switzerland, Puerto Rico, Mexico, the People's Republic of China ("China"), Italy, the United Kingdom, Brazil and Australia. Hubbell also participates in joint ventures in Taiwan and Hong Kong, and maintains sales offices in Singapore, China, India, Mexico, South Korea, and countries in the Middle East. The corporate headquarters is located in Shelton, CT.

Progress Lighting, part of the Hubbell Lighting Incorporated ( HLI ) platform, is a leader in the design, manufacture and distribution of residential lighting fixtures, with more than 5000 product offerings representing the entire array of residential lighting needs.  Currently, Progress Lighting has an opening on their Customer Service team for an experienced Customer Service Coordinator.

Position Overview

The Customer Service Coordinator is an administrative and customer relations position responsible for responding by phone or email to customer requests, concerns, and/or complaints along with other Progress Lighting channels of distribution within the call center.

The qualified candidate will research and resolve complaints to ensure customer retention and satisfaction; maintain direct contact with numerous departments within HLI; promote the organizations products and services; and have the ability to thoroughly understand the company's products and their applications.  Work is performed under moderate supervision.

Duties and Responsibilities
  • Respond to customer's requests, concerns, and complaints
  • Ability to answer customer questions regarding policies and procedures
  • Handles high volume inquiries
  • Provides order inquiry and inventory status
  • Responds quickly to questions and tracks responsiveness levels
  • When fixtures not available, seeks substitutes to resolve customer's needs
  • Ability to enter basic orders when necessary
  • Follow up on orders that have shipped
  • Provide research and problem solving to agents as directed by supervisor
Skills and Experience
  • Two year college degree or an equivalent combination of education and experience
  • Two plus years business experience with significant exposure to Customer Service
  • Computer literate.  Microsoft Excel and Word a plus
  • Excellent telephone and communication skills

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina