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Customer Service Rep I - Tempe, AZ

Date: Dec 14, 2018

Location: AZ, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

2520 E. University Drive Suite 105 Tempe, AZ 85281

Position Overview

Under the direction of the Debit Resolution Team Leader, the Debit Resolution Clerk resolves deductions from retail customers.

Duties and Responsibilities

  1. Calls customers on delinquent unexplained deductions (Raco, Taymac, Bell, Acme)
  2. Works with all customer service at brand level and salesmen to obtain information as to why customer is taking a deduction.
  3. Researches and processes credits or chargebacks
  4. Assists with related special projects as required
  5. Does follow up on chargebacks to ensure they are paid by the customer
  6. Research customer sales data including price validation

Skills and Experience

  • Effective oral and written communications and presentation skills are essential, as are interpersonal skills.
  • The ability to work effectively in a team environment is required.
  • PC skills to include: The ability to gather and analyze statistical data and generate reports is necessary. MS Office software, such as Excel and Word, and other internal management.
  • Organizational and analytical skills are required. 
  • The ability to work effectively with diverse populations is required.
  • Must be responsible, responsive, thorough and organized with an eye for detail
  • Must understand the importance of interaction between departments within the company
  • Customer oriented

Education

High School Diploma

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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