HR Operational Services Specialist

Brand Overview

Hubbell Incorporated is an international manufacturer of quality electrical and electronic products for a broad range of non-residential and residential construction, industrial and utility applications. With 2016 revenues of $3.5 billion, Hubbell Incorporated operates manufacturing facilities in the United States, Canada, Switzerland, Puerto Rico, Mexico, the People's Republic of China ("China"), Italy, the United Kingdom, Brazil and Australia. Hubbell also participates in joint ventures in Taiwan and Hong Kong, and maintains sales offices in Singapore, China, India, Mexico, South Korea, and countries in the Middle East. The corporate headquarters is located in Shelton, CT.

Position Description

As part of the Human Resources Operational Services will support HR, business and functional leaders and employees across Mexico and if required other countries.  The position is responsible for efficiently and accurately handling a variety of HR transactions and providing excellent customer service support to the organization. 

This role will offer cross-training into other areas of the HR Operations Service Center to support key functions such as: Payroll, Benefits, Compensation, Recruitment, Learning & Development, Compliance and related HR functions.

The position reports into the Manager for Human Resources Operational Services and is located at the Juarez, Mexico facility.

Duties and Responsibilities

• Responsible for efficiently and accurately entering HR transactions into Successfactors (Employee Central HR Database) and other HR systems as required
• Maintain and validate employee data transactions and supporting documentation for Mexico and if required for other countries.
• Process various employment related transactions such as onboarding, separations, employment verifications, and other employee life-cycle tasks/documentation.
• Become familiar with the functionality of the various HR systems and modules necessary to assist the Service Center in maintaining up to date, accurate records on all employees.
• Work as a key Team Member within HR Operational Services to identify areas for improvement, document and communicate suggestions to the Team, and implement approved improvements
• Work with all teammates across HR (HR Business Partners, Centers of Excellence and HR Operational Services) to create and manage effective relationships and build relationships company-wide to create a positive and efficient workplace
• The ability to maintain strict confidentiality of employee data and transactions
• Timely resolution of escalations through the service process / strong employee communication skills

Education

• A college degree in Business, HR, or a related field

Skills

• Exceptional reporting and alpha/numeric data entry accuracy is preferred 
• Excellent verbal, written and organizational skills
• English language oral and written skills at an intermediate/advance level (Conversational level)
• Must be proficient in Excel (Pivot tables, vlookup and other data validation tools)
• Proven organizational skills with a high attention to detail
• Exceptional time management; proactive, with a strong sense of urgency
• Proven ability to perform under pressure and under tight deadlines
• Customer service/ customer facing skills

Experience

• Previous Human Resources systems support experience (Tress/Revolution system, Workday or SuccessFactors strongly preferred)
• Minimum 3 years’ experience in a HR or Customer Service environment