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Customer Service Rep III

Date: Nov 2, 2021

Location: Cuba, MO, US, 65453

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Brand Overview

Meramec Instrument Transformer Company, an affiliate of Hubbell Power Systems, specializes in the design and production of instrument transformers and is the North American leader in its established markets.  Meramec’s customer base is largely OEMs of Large Power Transformers, High Voltage Circuit Breakers and Medium Voltage Switchgear.  Meramec has built its success on product quality, custom-engineering, and customer service.

Posting Address

Meramec Instrument Transformer Company

An Affiliate of Hubbell Power Systems

1 Andrews Way

Cuba, MO 65453

Position Overview

The customer service representative role provides superior customer service to OEM customers assigned as well as non-OEM customers.  The position builds solid working relationships with customers, sales reps, production leadership, engineering, and customer service team members to generate and manage quotations and sales orders from initial request through delivery of product.

Duties and Responsibilities

  • Generate and manage quotations from initial inquiry through conversion or closure of quotation in a timely manner.
  • Generate and manage sales orders from initial submission through delivery of order.
  • Be the point of contact and embodiment of Meramec to assigned customer base for all quotations, orders and information and support needs.
  • Build relationship with customer base and sales reps to exhibit competency, generate trust and business growth.
  • Actively participant and lead improvement activities to grow customer satisfaction, sales and profitability in the near-term and long-term.

Skills and Experience

  • 3 years of customer service experience
  • Proven account management or other relevant experience.
  • Demonstrated ability to communicate, present and influence effectively and credibly.
  • Proven ability to manage multiple accounts at a time while paying strict attention to detail.
  • The ability to work with little or no supervision in delivering high quality work and capable of collaborating with cross-functional teams as needed.
  • Function and contribute in a team environment.
  • Continual growth of knowledge and personal talents.
  • 2 years minimum of SAP experience is desired.
  • Highly proficient at Microsoft Office Suite - especially Excel.
  • Ability to communicate effectively in telephone, electronic, and face-to-face interactions.
  • Ability to work on a personal computer or other related equipment for 8+ hours per day, as required.

Education

High School Diploma
Bachelors Degree

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Rolla

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