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Associate I

Date: May 3, 2022

Location: Cochin, IN, 682042

Company: Hubbell Incorporated

Brand Overview

 

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.


India Operations


BURNDY Technology and Global Business Services Private Limited (HUBBELL INDIA) is a wholly owned subsidiary of Hubbell Inc.  Hubbell India provides Engineering Services, Business Solutions and IT Services. Hubbell Engineering located in Ascendas, ITPL,Chennai, is engaged in the business of computer aided design and engineering services. The Hubbell Business Solutions functions at Infopark Kochi, provide superior business intelligence, knowledge services and business process solutions across Hubbell divisions and Corporate.  IT Services team is spread across Chennai and Kochi.


Hubbell Electrical Products LLP located in Chennai is poised to assist with part and product manufacturing for all Hubbell Business units
 

Posting Address

 

Burndy Technology & Global Business Services Pvt Ltd        
8th Floor, Lulu Cyber Tower                                                 
Infopark, Kochi, Kerala – 682042
 

Position Overview

 

We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, adhoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities

Duties and Responsibilities

 

Some of the key responsibilities are: (but not limited to)
1.    Support routine activities based on Service Level Agreement
2.    Support Customer enquiries, order entry, order changes and other requirements of customers 
3.    Work as customer service associate flexible to support during night shift 
4.    Contribute as a team member to ensure the Hubbell India team meets all its KPIs
5.    Ensure daily volumes are completed with high quality standard and quick TAT
6.    Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries 

Internal training will be provided to the selected candidates. Post training the associate will be getting the full time support of one analyst for a month
 

Skills and Experience

 

Education: Any Graduate/Postgraduate

 

Experience: 1 to 3 years 
Mandatory      Excellent Communication skills, Good computer skills 
Desirable        Analytical skills, experience in Chat and Customer services through emails 

Software Skills: 
Mandatory      MS Office 
Desirable        SAP, Order management, Sales force
 


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