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Customer Service Supervisor

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Date: Mar 12, 2025

Location: Centralia, MO, US, 65240

Company: Hubbell Incorporated

Job Overview

Lead, mentor, and supervise a Customer Service team as they satisfy, transact, communicate, and resolve business solutions with our customers and sales organization.  Be the subject matter expert as it relates to managing our business. Continuously elevate the overall value proposition of the customer service organization.

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A Day In The Life

  • Improve the customers experience with HPS.  Create engaged customers and help facilitate growth.
  • Review customer’s terms and conditions and resolve exceptions to the customer’s and HPS’s satisfaction.
  • Take ownership of customer issues and follow problems through to resolution.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Function as the primary training/coaching resource for the team and help to identify when additional training is required for members of the team.
  • Evaluate individual and teamwork loads.  On a daily basis, helps to direct team resources to ensure all business needs are being addressed.
  • Assist customers / team members in understanding company policies and procedures.
  • Approve Return Goods Authorizations, Warranties and Credits within established guidelines.
  • Monitor customer deductions/PPI’s and ensure department cycle time goals are met.
  • Other department projects as assigned; including Salesforce workflows and process.

What will help you thrive in this role?

Physical Requirements

  •   Ability to travel on domestic and international business-related trips; ability to communicate; ability to work on a personal computer or other related equipment as required.

Recommended Educational Background

  • BA/BS in Business or Marketing related fields preferred. Minimum 3 years customer service experience.

Level of Decision Making

  • Commercial Risk Authorization Within Established Guidelines
  • Shared/recommend decisions concerning Customer Service procedures and policies
  • Shared/recommend decisions concerning quotation proposals.
  • Helps to identify areas of training need.
  • Monitors workflow and communicate issues
  • Evaluate / perform annual review of subordinates

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Utility Solutions 

 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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