RMA Coordinator - Archdale, NC

Posting Address

Hubbell Industrial Controls

4301 Cheyenne Drive

Archdale, NC  27263

Position Overview

The Return Material Authorization Coordinator will provide superior customer service to OEM customers assigned .  This position will review RMA's as received by Sales Representatives, and investigated in efforts to determine how the RMA will be resolved.    

Duties and Responsibilities

• Request pictures from sales reps to verify product being sent back is in original packaging and not damaged condition.
• Release RMA from hold, issue return sales order, and contact sales rep via email to provide shipping instructions for return.
• Determine if product can be returned as a distributor return within their dollar percentage allowed to be returned without a restocking fee.  Keep a spreadsheet of returns for each preferred distributor.
• Work directly with warehouse processing the returns for inspection/repair to update the return and repair order in SAP.
•  Work with warehouse that is receiving the returns to help them know what product is being shipped, quantities and part numbers.
• Work with product management and quality on product that is being returned for freight damage to determine if product can be repaired.
• Lead a weekly meeting with product line manager and quality to discuss freight damaged product.
• Release weekly Grainger orders that come in on block.  Update part numbers and pricing as needed when processed with wrong information.
• Review all open orders throughout the week to determine what warehouse has stock for product.  Update each order to warehouse that has stock and drop the order to ship.
• When working to ship from a different warehouse, if the part has been partial shipped, update the current line item, create a new line item and verify the pricing is correct.

Skills and Experience

• 5 years of customer service experience required.
• 2 - 3 years of SAP experience required.
• Proven account management or other relevant experience desirable.
• Demonstrated ability to communicate, present and influence credibly and effectively.
• Proven ability to manage multiple accounts at a time while paying strict attention to detail.
• Ability to prioritize amount competing tasks.
• Excellent time management skills.
• Expert at Microsoft Office Suite - especially Excel.
• The ability to work with title to no supervision in delivering high quality work and capable of collaboration with cross-functional teams as needed.

Education