Customer Service Representative - Londonderry, NH
Date: Feb 5, 2021
Location: Londonderry, NH, US, 03045
Company: Hubbell Incorporated
Posting Address
Londonderry NH
Position Overview
- Provides into stock price and availability
- Utilizes SAP
- Engages with factory planners to expedite and provide order status
- Works in OnBase order management system to resolve orders.
- Identify and assess customers' needs to achieve satisfaction
- Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
- Interact with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
- Multitask using multi media functions (email & chat) to respond to requests.
- Responds to and manages high volume of email
- High contributor to inbound phone calls and multimedia request
- Assigned to special projects as needed
- Hours for position 8am-5pm
- On call rotational pager cover for customer power emergency
- Answers calls (60-70 per day) on ACD phone queue
Duties and Responsibilities
- Maintain a strong, positive attitude and composure while managing an extremely fast pace and potentially difficult situation.
- Handles general product and book price inquiries and correspondence from customers and the field sales force.
- Must be able to effectively interpret and communicate information from ERP system.
- Clearly document order notes
- Communicate with Marketing, Quality and Manufacturing to identify and solve customer requests and problems.
- Responsible for maintaining work queues in work flow management system for manual orders, EDI orders and customer inquiries
- Communicate special order processing requirements such as special shipping instructions, emergency delivery requirements, etc
- Supports Team and Department goals in areas of service: department staffing needs to include multimedia, web chat and email.
Skills and Experience
1-3 years Customer Service
SAP, ERP system preferred
Education
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
Nearest Major Market: Manchester
Nearest Secondary Market: Nashua
Job Segment:
Telecom, Telecommunications, ERP, SAP, Data Center, Technology