Customer Service Representative - Londonderry, NH

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Date: Feb 5, 2021

Location: Londonderry, NH, US, 03045

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Construction & Energy (HCE) focuses on products to support four business segments: Connectors, Grounding & Tooling, Gas Connectors & Accessories, Harsh & Hazardous, and Distribution. With markets in renewable energy, lighting, transportation, data center, telecom, utility, extreme environment, gas and water distribution, power generation and oil & gas, we guarantee that our products set the standards for industry solutions. Our success not only depends on our value proposition, but on the strength, knowledge and expertise of our employees.

Posting Address

Londonderry NH

Position Overview

Provides into stock price and availability
Utilizes SAP
Engages with factory planners to expedite and provide order status
Works in OnBase order management system to resolve orders.
Identify and assess customers' needs to achieve satisfaction
Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
Interact with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
Multitask using multi media functions (email & chat) to respond to requests.
Responds to and manages high volume of email
High contributor to inbound phone calls and multimedia request
Assigned to special projects as needed
Hours for position 8am-5pm
On call rotational pager cover for customer power emergency
Answers calls (60-70 per day) on ACD phone queue

Duties and Responsibilities

Maintain a strong, positive attitude and composure while managing an extremely fast pace and potentially difficult situation.
Handles general product and book price inquiries and correspondence from customers and the field sales force.
Must be able to effectively interpret and communicate information from ERP system.
Clearly document order notes
Communicate with Marketing, Quality and Manufacturing to identify and solve customer requests and problems.
Responsible for maintaining work queues in work flow management system for manual orders, EDI orders and customer inquiries
Communicate special order processing requirements such as special shipping instructions, emergency delivery requirements, etc
Supports Team and Department goals in areas of service: department staffing needs to include multimedia, web chat and email.

Skills and Experience

1-3 years Customer Service

SAP, ERP system preferred

Education

High School Diploma

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua
Job Segment: Telecom, Telecommunications, ERP, SAP, Data Center, Technology