Senior Collections Specialist - Greenville SC (Hybrid)

Job Overview

Are you ready to take on a pivotal role that blends financial expertise with strategic customer relations? We are seeking a dynamic Senior Collections Specialist to join our team, where you will play a crucial role in steering our company's financial health and customer satisfaction to new heights. 

The Senior Collections Specialist role is responsible for maintaining relations with internal and external customers while at the same time seeking to influence payments from customers according to corporate goals and objectives. The role interfaces with various internal teams (customer service, sales, as examples) in an effort to resolve and understand processes which may cause a customer to not to pay to terms and to creatively determine steps that can be taken to resolve those issues.  Through the use of portfolio reporting the role creates work plans tailored to the needs of the stakeholders and then follows-through to deliver results in line with expectations. The role serves as a subject matter expert in Accounts Receivable and understands how systems and processes come together to meet the financial needs of the company.  Individuals will be great communicators: verbal and written, very organized: great note-taker and scheduler of follow-up activities, and adept at de-escalating stressful situations.  This senior role will have training responsibilities for others in the team as well as the expectation of handling more complex situations (accounts and workload) and working with less supervision

A Day In The Life

• Portfolio Monitoring: Keep a close eye on a complex portfolio of accounts, assessing their condition and prioritizing tasks to meet our objectives.
• Account Analysis: Conduct thorough analyses to spot trends, identify issues, and understand their root causes. Develop strategic solutions to enhance both customer satisfaction and our business performance.
• Strategic Planning and Execution: Craft a weekly action plan focusing on customer interactions through calls, emails, and correspondence based on the status of accounts. Implement these plans effectively and keep detailed records of progress.
• Leadership in Collaboration: Take the lead in organizing meetings with customers, internal teams, or cross-functional groups aimed at resolving issues, refining processes, or conducting training sessions.
• Negotiation: Use your assigned authority to negotiate independently or as part of a team to solve problems, aiming for outcomes that benefit both the customer and our company.
• Financial Operations: Handle account reconciliations, manage daily credit decisions (around order review/releases), process monthly statements, and assess accounts for potential credit adjustments or bad debt write-offs.
• Complex Account Handling: Manage accounts requiring advanced support, such as those involving EDI transactions, international dealings in multiple currencies, or coordinating with outsourced collections services.
• Customer Support: Respond promptly to customer inquiries related to billing issues or payment disputes, ensuring clarity and resolution.
• Account Maintenance: Resolve financial discrepancies such as short-pays, chargebacks, and issues with credit memos and payment applications.
• Credit and Risk Assessment: Collaborate closely with the credit department to assist in credit evaluations, manage bankruptcy proceedings, and perform other risk analyses as needed.
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What will help you thrive in this role?

• Experience in Commercial Credit and Collections: 2 – 4 years of hands-on experience in commercial credit and/or collections to effectively manage and analyze customer accounts.
• Office and Accounting Proficiency: At least 4 years of experience in an office setting, particularly in roles related to accounting or client support
• Educational Background: A 4-year degree in accounting or a business-related field is preferred
• Technical Skills: Demonstrated ability to utilize MS Office Software (Word, Excel, PowerPoint, and Outlook) at an intermediate level. Familiarity with large-scale enterprise accounting or CRM systems such as SAP or Oracle is advantageous.
• Goal-Oriented Environment: Proven success in environments where meeting and exceeding set goals is a priority.
• IT Collaboration: Experience collaborating with IT departments in support of Accounts Receivable functions, including requirements gathering, testing, and troubleshooting, is preferred.
• Electronic Transactions: Knowledge of various electronic transaction methods with customers, including EDI, web-based procurement portals like Ariba or custom web-based solutions, and ACH/CTX.

Why Join Us?

This role offers the opportunity to significantly impact our financial strategies and customer relationships. You’ll enjoy the autonomy to innovate and the satisfaction of improving processes that contribute to the company’s success. If you are looking to advance your career in a role that offers both challenges and rewards, this position is for you.

Ready to Step Up?

Apply today and join a team that values drive, collaboration, and innovative problem-solving. Let’s achieve financial excellence together!