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Learning Management Systems Administrator - Greenville, SC

Date: Aug 17, 2019

Location: Greenville, SC, US, 29607

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Posting Address

701 Millennium Blvd

Greenville, SC 29607

Position Overview

The Learning Management System (LMS) Administrator is responsible for the overall system set up and daily management of the LMS to ensure an efficient and effective delivery of content to learners. In partnership with the Talent and Organizational Development Center of Excellence, the LMS administrator will develop tactics to execute the enterprise learning strategy from a system delivery perspective.  This includes course set-up and maintenance based on  requirements aligned to Hubbell University, maintenance of permission roles in partnership with EC Services, mapping organizational learning needs to system functionality, updating the course catalog, building custom and scheduled reports based on organizational needs, scheduling and communicating system maintenance and upgrades, resolution of technical issues, creating technical requirements for LMS customizations and integrations and working closely with vendor partners. The position will identify, research, track, and ensure timely resolution or appropriate escalation of technical issues.


The position reports into the Director of HR Operational Services with a matrixed responsibility into the Talent and OD COE and is located in Greenville, SC.

Duties and Responsibilities
  • Establishes guidelines and protocols for developing and publishing custom content; manages and tracks the configuring of multiple versions of online courses to meet customer and client needs
  • Maintenance of LMS includes uploading and organizing new content to meet established criteria including appropriately tagging content associating with catalogs and maintaining catalogue structure and training calendars supporting Hubbell University
  • Generate reporting to provide visibility to adoption, completion status and effectiveness of training solutions delivered via the LMS
  • Partners with LMS vendor and Talent and OD COE to determine upgrades and maintenance strategies related to vendor roadmap quarterly releases
  • Continually evaluates the LMS and advocates for updates performance upgrades and systems integration as necessary
  • Trains additional internal users as needed in LMS administration
  • Develop and document systems with appropriate workflows and approvals to ensure published content is accurate and current and users have correct access based on their role needs; creates and managers user roles and permissions within LMS
  • Creates and manages user roles and permissions in the LMS
  • Uploads, tests, deploys and maintains all training materials/learning assets hosted in the LMS.
  • Ensures all learners are successfully registered, enrolled and suspended in the LMS.
  • Researches and resolves LMS functionality issues
  • Collaborates with Talent and OD COE to manage the catalog of learning assets
  • Develops and implements strategies to optimize the LMS and improve the learning experience for learners, faculty, and business partners.
  • Monitors ticketing system queue for new tasks, and completes those tasks according to established service level agreements. This includes documenting, tracking and monitoring support issues to ensure a timely resolution
  • Support all programs and implementations that include an LMS component in partnership with agreed upon Hubbell University catalogue content
Skills and Experience
  • Bachelor’s degree in HR, Business, Education, Communications or related discipline, or equivalent professional experience
  • Experience administering and/or supporting Learning Management Systems – preferably SuccessFactors
  • Deep knowledge of LMS logic and hierarchy interaction
  • Basic knowledge of E-learning design software (Articulate 360) needed to support course authors
  • Knowledge of mobile learning solutions
  • Proficient in Microsoft Office (Word, Excel, Outlook and Powerpoint)
  • Aptitude to do computer work on a daily basis, minimum of 8 hours per day
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems
  • Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders
  • Strong attention to detail
  • Excellent interpersonal skills
  • Strong verbal and written communication skills
  • Ability to shift priorities based on the current business needs and to make progress on multiple, concurrent projects
  • Ability to meet aggressive timelines
  • Ability to develop and manage plans for both simple and complex projects

 

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position.  It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

Education
Bachelors Degree in Human Resources or Information Systems

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina

Job Segment: System Administrator, Information Systems, Technology