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Customer Service Key Account Specialist - Centralia, MO

Date: Jan 7, 2019

Location: MO, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Posting Address

210 N. Allen

Centralia, MO 65240

Position Overview

Dedicated resource that will partner with the Key Account Sales Representative and serve as the liaison between the Key Customer Account (s) and HPS. The incumbent will transact, monitor and maximize all service aspects of the relationship.     

Duties and Responsibilities

  • Manage all aspects of the HPS / Key Account relationship as it relates to business transactions within the quote to cash process.  Present the company in the most professional manner by identifying and eliminating sources of errors and / or confusion.
  • Enter all customer quotes and orders and insure they are in compliance with the Key Account agreement and company guidelines.  Follow through on all order fulfillment / service issues to make sure HPS is adhering to the letter and intent of the Key Account agreement.
  • Promote materials management initiatives in support of the relationship goals identified by HPS and Key Account. This includes responsibility for minimizing company exposure to any and all penalty clauses.       
  • Develop a close cooperative relation with the Key Account Sales Representatives and support efforts by the Sales Representatives to develop the account.  Keep Sales Representative informed regarding all important quotations, significant purchase orders, returned goods requests and any other important transactions.
  • Identify and track materials to add to the contract with the Key Account(s).
  • Provide assistance and training to Key Account customer (s) regarding the use of all electronic commerce initiatives.            
  • Research, track, prepare and present all commercial and logistic Key Performance Indicators required to support the needs of the Key Account (s).
  • Responsible for accuracy and professionalism of all documents related to the Key Account agreement.  This includes reports, quotes, orders, invoices etc.

 

PHYSICAL REQUIREMENTS:  Ability to travel on business related trips; ability to move to various locations within the Company; ability to communicate; ability to work on a personal computer or other related equipment as required.

Skills and Experience

BA/BS in Business or Marketing related fields required. 2-4 years customer service experience preferred.

Education

Bachelors Degree in Business or Marketing

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.