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Analyst - Customer Support - Cochin, IN

Date: Jan 27, 2019

Location: KL, IN

Company: Hubbell Incorporated

Brand Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.


India Operations


BURNDY Technology and Global Business Services Private Limited (HUBBELL INDIA) is a wholly owned subsidiary of Hubbell Inc.  Hubbell India provides Engineering Services, Business Solutions and IT Services. Hubbell Engineering located in Ascendas, ITPL,Chennai, is engaged in the business of computer aided design and engineering services. The Hubbell Business Solutions functions at Infopark Kochi, provide superior business intelligence, knowledge services and business process solutions across Hubbell divisions and Corporate.  IT Services team is spread across Chennai and Kochi.


Hubbell Electrical Products LLP located in Chennai is poised to assist with part and product manufacturing for all Hubbell Business units

Posting Address

Burndy Technology & Global Business Services Pvt Ltd       

8th Floor, Lulu Cyber Tower                                                

Infopark, Kochi, Kerala - 682042

Ph: 0484 4241006

Position Overview

We are looking for smart and dynamic individuals to work in the area of Product Marketing involving customer facing technical support, market research and SAP VC model testing. The individual should have good communication skills, commitment, positive attitude and a strong urge to learning new processes, tools & techniques and delivering value added solutions in dynamic business environment.

Duties and Responsibilities

  • Create a product library by bench marking our products against the competitor’s product. The library will based on technical features, certification requirements and product pricing
  • Provide technical information and product presentations based on the information provided by the Product Managers and Manager of E commerce
  • Populate product data sheet templates with the correct information from new product certificates and information provided by the Product Managers and Manager of E commerce
  • Able to communicate with customers on basic and frequently asked technical questions
  • Maintain levels of service quality in line with management expectations
  • Understand and convey the unique challenges associated with Hazardous environments.
  • For testing purposes are able to understand SAP using VC to create a quotation, and are able to validate that the VC model is correct. 

Skills and Experience

Education: B.E/ B.Tech Mechanical / Electrical/ Electronics


Experience: 2+ years


Understanding of engineering and technical products,

Self-motivated and willing to work as part of a global product management team

Good verbal and written communication


Background in marketing and administrative work

Knowledge of Hazardous area industry or similar


Software Skills:

Mandatory         MS Excel - Medium or Expert level

Desirable             InDesign, Illustrator, Photoshop, Acrobat, CAD.


Other Skills         Go getter, time management, ability to work under pressure

Job Segment: ERP, SAP, Testing, Technical Support, Business Intelligence, Technology