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Technical Specialist - Greenville, SC

Date: Dec 4, 2018

Location: SC, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Position Overview:

 

The Technical Support Specialist - Lighting Controls role is a primary technical resource for Hubbell Lighting’s lighting business units, field sales force, agent partners and customers and is responsible for responding to customer (internal and external) requests regarding technical questions associated with Hubbell’s lighting control products – communication by email, phone, fax, or in person. This role is focused on working with internal and external customers as a technical advisor and product advocate. The Lighting Controls Technical Support Specialist must be able to identify and provide reliable solutions for all lighting controls related technical inquiries to assure complete customer satisfaction through the pre-sale and post-sale processes and establish and maintain strong relationships throughout the sales cycle.

Duties and Responsibilities:

 

  • Maintain expert level of product knowledge and application and articulate technology and product positioning to both business and technical users.
  • Provide design and specification development support to field sales team, agents, consultants, integrators, and distributors.
  • Listen, understand and convey customer requirements.
  • Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases.
  • Troubleshoot field problems reported by Sales Agents, Distributors, Contractors and/or End users of product.  Be able to communicate resolutions (if applicable) to all levels of technical understanding.
  • Advise customer of correct product to purchase based on their application.
  • Provide installation (electrical and mechanical) information/instructions to customers and/or contractors.  (wiring diagrams, assembly drawings, ballast requirements (amps, watts), etc.
  • Assist Agents in determining crossover of product from specified to HLI product.
  • Decide which parts are replaceable (must consider UL requirements of fixture before approving if part can be replaced and/or substituted) and assist customer with the associated part number for ordering.
  • Be aware of new regulatory issues/changes that affect products and provide customers with information (or where to find it) associated with such changes.  Assist brand management in planning of product changes that may occur as a result of regulatory changes (i.e. EISA, ARRA, etc).
  • Provide information to customer regarding third party field certifications (UL, CSA, etc).
  • Assist product managers with proof-reading, new, and/or correcting, old, specification documents for products.
  • Identify obsolete product catalog numbers and cross to new (if available) or suggest alternative for customer.
  • Participate in review of new products – from a customer/field service perspective to help avoid problems that may occur with new products.

Skills and Experience:

 

  • Experience in working in multidisciplinary teams.
  • Experience serving as the bridge between technical and commercial teams.
  • Must be self-reliant, resourceful, creative skills and possess acumen in executing business decisions.
  • Must be results driven, ambitious, flexible and eager to adjust to the changing needs of our organization.
  • Excellent oral and writing communication skills needed to effectively present information and respond to questions from groups of managers, employees, and the general public.
  • Computer Skills:  Microsoft Office (Excel, Word, Power Point, Outlook) and SAP (preferred) or ability to learn and use SAP and brand legacy systems.
  • Capable of frequent and extended travel to attend meetings.
  • Strong mathematically, analytical and computer skills.

Education:

Bachelors Degree in Electronics or Computer Science

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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