Share this Job

Strategic Account Specialist - Greenville, SC

Date: Mar 11, 2019

Location: SC, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Position Overview

 

The Strategic Account Specilist manages support activities for a major customer construction account with whom the company has a relationship not supported by an agency.  As such, the position plays a major role in the retention and growth of the customer's business; becoming a face of the company to the purchasing influence.  The Specialist may interact daily with several industry influences: end user, distributor, contractor, specifier and agent.

Duties and Responsibilities

 

  • Manage the customer experience, including;
    • Order fulfillment management
      • Unabated drive for 100% on-time shipment performance.
      • Superior performance as measured by customer performance scorecards.
      • Management of account supporting inventory, assuring maximum turns.
      • Root cause / countermeasure analysis of process failures and implementation of corrective actions.

 

  • Quotations management
    • Review customer’s store blueprints and fixture schedules, lighting takeoffs.
    • Quote projects and maintenance requests within customer’s time expectations.
    • Cross reference competitor products to Hubbell Lighting product alternatives.
    • Identify potential cross-channel conflict issues and proactive resolution.

       

  • Portfolio Management
    • In association with the National Account Manager, evaluate portfolio performance.
    • Execute portfolio additions and deletions using customer specified processes and tools.
    • Coordinate accumulation of product data through the Brands, as required by customer.

 

  • Customer Management
    • Develop and own relationships with key customer influences, building support for the Hubbell Lighting relationship within the customer’s organization.
    • Provide technical support and direction before, during, and after the sale; seen by customers as a trusted resource.
    • Contribute to the development and implementation of key marketing strategies.
    • Resolve field service/warranty issues, Return Authorizations, Credits and Debits, special customer incentive programs.

Skills and Experience

  • 5(+) years of related Customer Support experience required, with preference for lighting industry experience.
  • Demonstrated skills in process analysis and improvement.  Continuous improvement mindset.
  • Computer skills including SAP or other ERP, Excel, Word, Access and Power Point.
  • Good decision-making, communication skills.
  • Sound practical judgment of priorities and ability to work independently.
  • 4-year degree or offsetting experience.
  • Experience in Quotations, Customer Service, Inside Sales and Project Management is a plus.
  • Training in LEAN, or Six Sigma practices, a plus.

Education

Bachelors Degree in Business or Management

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Job Segment: ERP, SAP, Project Manager, Field Service, Technical Support, Technology, Manufacturing