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Technical Support Specialist (Hubbell Site Flexible) - Mystic, CT

Date: May 18, 2022

Location: Mystic, CT, US, 06355

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

Posting Address

This is a hybrid role in either our Mystic, CT or Shelton, CT office. 

#LI-AO1

#LI-Hybrid

Position Overview

Hubbell Premise Wiring is looking for a Technical Support Specialist to join the team in a hybrid capacity in our office in either Mystic, CT, or Shelton, CT. This is a great opportunity focused primarily on technical product and applications support. The ideal candidate will have a technical mindset and be able to learn our products and build a strong understanding in order to resolve complex issues and communicate with both internal and external customers. This role collaborates across the organization with our Product Managers, Engineering Teams and Sales Teams. A team player with a customer mindset, strong organizational and problem-solving skills is a must for this role.

 

Duties and Responsibilities

  • Manage the efforts of the Tech Services Department to provide technical and applications support to all Premise customer and field/inside sales inquiries relative to products and their applications and the telecommunications industry standards.
  • Requires maintaining an expertise on Premise (self manufacture and PFR) as well industry products/applications/standards. In addition to this ongoing technical support; 
  • Qualify the nature of all technical calls and identify potential sales opportunities and key contacts to field sales.
  • Analyze and review OEM and special product requests to determine if Premise has or can modify/develop a product to meet the customer’s need.
  • Maintain and continue to update files on codes (UL/CSA), standards (TIA/EIA), federal specifications and key information relevant to product applications.
  • Prepare “spec text” for Division programs when required.
  • Conduct hands on product training for all Premise division new hires.
  • Assist with the cross referencing of competitive BOMs for price quotations and the development and maintenance of general competitive cross-reference files.
  • Assist Sales with the creation of the configured product SKU for quotation or order entry purposes.
  • Assist Product Management with their development of product information for catalogs, data sheets, product bulletins and webinars.
  • Coordinate responses for product technical specification and compliance requests.
  • Develop new and discontinued product notices for quarterly distribution to customer base and field sales.
  • Process warranty claims for payment and maintain central file for all claims.
  • Assist with sales and marketing projects as required.
  • Manage the response to all product quality complaints; trouble shoot initial call to determine applicable action, work with Engineering, Quality, Manufacturing and Product Management departments towards complaint resolution/corrective action. Develop and issue formal response back to the customer.
  • Manage the Division’s IDEA data including active involvement in any issues and new requirements. Includes the responsibility for maintaining attribute data.
  • Manage the Master Data responsibilities for ECN tracking and the development and maintenance of division Basic Data, Sales Organization views and all standard and specialty Price Data.

Skills and Experience

  • Four- year degree in Telecommunications or ME, EE (or a related field), with Marketing orientation or a minimum of five years work experience in the industry.
  • RCDD certification is preferred.
  • Mechanical aptitude and strong analytical skills.
  • Excellent communications skills.
  • Proficiency in Microsoft programs including Word, Excel and Power Point is required.
  • Proficiency in SAP is preferred.

Relevant Industries

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


Nearest Major Market: Hanover
Nearest Secondary Market: Chesterfield

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