Technical Service Specialist - Menomonee Falls, WI

Apply now »

Date: Jan 22, 2022

Location: Menomonee Falls, WI, US, 53051-6149

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

N56 W13385 Silver Spring Drive

Menomonee Falls, WI 53051

Position Overview

The Technical/Field Service Technician is responsible for identifying product solutions that suit our internal and external customers.

Duties and Responsibilities

Respond to customer requests for technical assistance with ACME products by email or phone.
Troubleshoot technical issues with the product.
Assist Warranty Engineer with evaluation of returned product as needed.
Provide alternate product solutions based upon factors like availability or pricing.
Provide expert information on all Acme products regarding construction, application, and operation.
Assist customer in selecting the most appropriate Acme product for his application based on voltage, amperage, kva, horsepower, and operating conditions.
Assist customer with any installation questions such as proper wiring connections, overcurrent protection, proper clearances, etc.
Respond timely and professionally to all requests for information via phone, email, or fax depending on customer preference.
Provide accurate wiring diagrams for non-standard voltage applications of standard Acme products.
Develop and provide Certificates of Compliance relating to UL, CSA, CE, etc.
Assist customer in verifying product compliance to written specifications. Written specifications typically range from 5 to 50 pages in length.
Create monthly Tech department report based on calls, emails.
Create and host monthly Technical trainings as part of monthly Tech Talk
Conduct rep/distributor/customer trainings (in person/online) when needed
Provide customer VOC in new product ideas and product development process
Assist product manager in identifying alternate SKUs to decrease excess and obsolete inventory

Skills and Experience

Computer Skills: Microsoft Office (Excel, Word, Outlook), SAP, Solid Edge and/or CAD
Ability to read and interpret Engineering drawings
Strong communication skills - verbal and written
Strong organization and follow-up skills

Education

Associates Degree in Engineering General

Bachelors Degree in General Studies

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Job Segment: ERP, SAP, Field Service, Technology, Manufacturing