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Customer Service Representative - Avon, CT

Date: Dec 3, 2018

Location: CT, US

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Posting Address

 

50 Tower Ln

Avon, CT 06001

Position Overview

 

iDevices is seeking a Customer Experience Representative who is comfortable becoming an expert in all aspects of our products (hardware and software) and providing professional, courteous phone and email support on a daily basis. Additionally, this person must be self-directed and take complete ownership of the customer experience in order to exceed individual service goals and demonstrate operational excellence. The position requires you to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

 

The Customer Experience Representative will also be responsible for analyzing, monitoring and responding to reviews on the iDevices website, product forums and retailers’ websites. It will be expected that product comments be brought to the attention of the appropriate department for attention. This is an on-site position and does include evening and weekend hours.

Duties and Responsibilities

 

  • Assisting and providing technical support to field issues generated by company clients via web, phone, email and chat.
  • Act as main resource for all customer product questions, technical issues, or complaints by responding to customer calls and emails.
  • Must be able to speak and write clearly and assertively.
  • Deal directly with customers either by telephone or electronically.
  • Respond promptly to customer inquiries and resolve customer issues.
  • Upsell & cross-sell products as applicable.
  • Process orders, returns, exchanges and replacements.
  • Follow up on customer interactions.
  • Analyze, monitor and respond to product reviews.
  • Product manual, FAQ and support document development.

Skills and Experience

 

  • 1-3 years customer service experience, ideally via phone or proven success in other environments (retail, serving, sales, etc.).
  • Strong ability to craft high quality, strategic communications reflecting best-practice principles of customer service.
  • Expert verbal and written communications skills.
  • Experience with iOS required; Android desired.
  • 1+ years of experience using Microsoft Office is preferred. Mac users preferred.
  • Experience with Zendesk preferred, but not required.
  • Self-direction is required, multi-tasking is a must, and meeting deadlines critical.
  • Demonstrated experience with learning complex business systems and new procedures.
  • Proven success offering excellent phone etiquette, going out of your way to truly please and retain a customer.
  • Technical, innovated and energetic problem solver who can offer solutions and innovative ideas.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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