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Customer Service Rep III - Greenville, SC

Date: Mar 15, 2019

Location: SC, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Posting Address

701 Millennium Blvd.

Greenville, SC 29607

Position Overview

This position requires an action-orientated, flexible problem-solver who efficiently and courteously satisfying the customer needs in respect to ordering, shipping, invoicing, claims and adjustments, inquiries, complaints and related activities. Communicates with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast paced environment.

 

Duties and Responsibilities

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends to management
  • Simultaneously navigate multiple software applications and technologies

 

Skills and Experience

  • Ability to prioritize customer needs, resolve conflicts, and set appropriate expectations and provide solutions
  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to effectively prioritize work time to ensure efficiency
  • Solution oriented and self motivated
  • Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Outlook


 

Education

Bachelors Degree in Business

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.