Customer Service Rep II - South Bend, IN

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

 

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Posting Address

3902 W Sample Street

South Bend, IN 46619

Position Overview

Under the direction of the Customer Service Supervisor, the Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries, problems, processing orders and acting as a liaison between the agent/customer and factory in accordance with company policies and procedures.

Duties and Responsibilities

• Maintain satisfactory customer/agent relations with key accounts and agents
• Enter all purchase orders into SAP R/3 system
• Maintain status of purchase orders for assigned territory
• Respond to customer/agent inquiries
• Expedite orders while utilizing SAP R/3 functionality
• Work with multiple shipping facilities to insure expedient service
• Process customer/agent complaints and take corrective action
• All sales support activities
• Work with production to satisfy customer needs
• Monitor and reduce backorders
• Assist in duties of other correspondents in their absence
• Assist in telephone back up in the absence of other correspondents
• Maintain sales filing system for assigned accounts
• Maintain customer information files for assigned accounts
• Issue credits and debits
• Create RMA’s as needed
• Complete special projects as assigned

Skills and Experience

• Effective oral and written communications and presentation skills are essential, as are interpersonal skills.
• The ability to work effectively in a team environment is required.
• PC skills to include: The ability to gather and analyze statistical data and generate reports is necessary. MS Office software, such as Excel and Word, and other internal management.
• Organizational and analytical skills are required. 
• The ability to work effectively with diverse populations is required.
• Must have  SAP R/3 experience
• Must have  understanding of the SAP Portal order entry system
• Must be responsible, responsive, thorough and organized with an eye for detail
• Must understand the importance of interaction between departments within the company
• Must have 2-5 years of customer service experience
• Must possess and apply a broad knowledge of principles, practices, and procedures of customer service to the completion of difficult assignments.

 

Education

Bachelors Degree