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Customer Service Rep II - Plympton, MA

Date: Nov 19, 2018

Location: MA, US

Company: Hubbell Incorporated

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
 
Division Overview
Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Posting Address

65 Spring Street

Plympton, MA 02367

Position Overview

Front line customer advocate committed to utilizing every effort and available resources to meet or exceed our customer’s needs throughout the organization.

Duties and Responsibilities

  • Ensures that all customer inquiries are handled expeditiously and correctly.
  • Acts proactively and with efficiency in translating customer needs that cannot be resolved within customer service.
  • Keeps Regional Sales Managers informed about Rep/customer issues while maintaining the responsibility for resolution.
  • Communicates internally on all product or job problems as they happen and documents the resolution when appropriate. This includes establishing/verifying the correct BOM is ordered, establish fit & function for substitutions for ballasts, battery packs, night lights & special wiring, establishing commission level, and determining the appropriate parts necessary for installation.
  • Assists all customers (contractor, distributors, engineers, etc.) through any installation issue.
  • Work with Quality Control, Engineering, Quotes and our field technicians when necessary to resolve problems.
  • Processes orders for material related to problem resolution or as needed to minimize bottlenecks in order processing.
  • Qualify and process returns.
  • Qualify and process credits or commission adjustments as required.
  • Assist customers with freight issues, expedites and lead time requests.
  • Filing and other administrative duties as needed.
  • Perform additional duties as required.

Skills and Experience

  • Qualified candidates will possess a minimum of an Associate’s Degree and/or 2 to 5 years of customer service experience, preferably in a manufacturing environment.
  • Ability to maintain a positive, professional demeanor when dealing with difficult customers or situations.
  • Must work quickly and accurately with the initiative to get the job done.
  • Flexibility in dealing with customers and the ability to clearly communicate thoughts and ideas over the telephone and in writing are essential to this position. 
  • Willingness to do whatever is necessary within the department to ensure that customer inquiries and orders are processed as expeditiously as possible. 
  • Proficiency with a personal computer and a working knowledge of Word, Excel and E-mail is required. Experience with an ERP/MRP system desired.
  • Technical expertise on product process through manufacturing as well as understanding product installation necessary. 
  • Ability to read blue prints/submittals/Tech sheets.

Education

Associates Degree in Liberal Arts

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.


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