RMA Customer Service Rep III

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Date: Jun 24, 2022

Location: Archdale, NC, US, 27263

Company: Hubbell Incorporated

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.

Brand Overview

Posting Address

Hubbell Industrial Controls

4301 Cheyenne Drive

Archdale, NC 27263

Position Overview

This position is responsible for reviewing RMAs, request pictures of product to verify in new condition, issue a ZSRV to bring back product to be inspected/repaired and assist in processing credit for return.

The candidate will also work closely with the repairing warehouse for updating the system as the product is received for inspection/repair and with the warehouse receiving the product for their stock and processing the credit through SAP.

Duties and Responsibilities

Review RMAs as sales reps process them in the portal.
Request pictures from sales reps to verify product being sent back is in original packaging and not damaged condition.
Release RMA from hold, issue return sales order, and contact sales rep via email to provide shipping instructions for return.
Determine if product can be returned as a distributor return within their dollar percentage allowed to be returned without a restocking fee. Keep a spreadsheet of returns for each preferred distributor.
Work directly with warehouse processing the returns for inspection/repair to update the return and repair order in SAP.
Work with warehouse that is receiving the returns to help them know what product is being shipped, quantities and part numbers.
Work with product management and quality on product that is being returned for freight damage to determine if product can be repaired.
Lead a weekly meeting with product line manager and quality to discuss freight damaged product.
Release weekly Grainger orders that come in on block. Update part numbers and pricing as needed when processed with wrong information.
Review all open orders throughout the week to determine what warehouse has stock for product. Update each order to warehouse that has stock and drop the order to ship.
When working to ship from a different warehouse, if the part has been partial shipped, update the current line item, create a new line item and verify the pricing is correct.

Skills and Experience

Must have three to five years of Customer Service experience.

Excellent attention to detail and urgency.

Must be able to multi-task and work in a high demand environment.

Education

High School Diploma in General Studies

Associates Degree in Business

Relevant Industries

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Nearest Major Market: Greensboro
Job Segment: Warehouse, ERP, SAP, Manufacturing, Technology